Empire Carpets EMPIRE CARPETS IS A RIP OFF !!!!! Internet, California

I'm glad that you purchased your carpet from another dealer. Feel free to 'Google' this- EMPIRE TODAY WIKIPEDIA, and read more about them at that website. Good luck to you, and make sure to spread your Ripoff Report all over the web at sites like Twitter and Facebook!

I solved the issue Karl by going with a REPUTABLE company this time. (((competitor's name redacted))) and I looked at all of the carpets and picked exactly what will be installed. Like most I assumed Empire was more up to par and reputable.....don't ever let TV commercials be your guide.  Lesson learned.
 
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

Does it make sense to purchase carpeting from a company that doesn't have a showroom in your town where you can go when you have a complaint about the product or their service?

Ask the Empire rep where you can go and see their showroom in your town or in any other town in the USA. You might be surprised when you find the answer.

The issue has been taken care of and I am now having (((competitor's name redacted))) do our install. I will NEVER use or suggest Empire at all. I think it is a disgrace and probably illegal if looked into that the workers you have doing your work who do not speak barely any english BTW are even legal???   Scam all the way all for profit for the big guy. No thanks Empire I will pass.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Kelley, thank you for making us aware of your concerns with your installation. We regret that you were
inconvenienced by your missed appointment.  We would like to follow up with you to ensure that everything has been completed to your satisfaction, and we would be happy to answer any specific questions that you may have. Unfortunately, we cannot locate your account with the information that youve posted here. Please call us at 888-588-2315 x4195 or email your information to customersupport@empiretoday.com, and we will reach out to you to discuss these matters in more detail. Thank you. Rebekah Clerk, National Customer Service Manager

1) How the Empire television commercials never show shabbily dressed Hispanics doing the work. Always well dressed white guys in a nice Empire uniform.

2) That the saleman will never identify themselves with an Empire employee ID when they arrive. Must be a reason for that....

3) That the installers will never identify themselves with an Empire employee ID when they arrive. They probably don't have a green card either.

4) How people will let anyone into their home not knowing if they have been properly background checked and drug screened.

Best of luck to you.