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Report: #1323797

Complaint Review: Empire Today - Austin Texas

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  • Reported By: JE — Temple United States of America
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  • Empire Today 2301 East St Elmo, Suite 106 Austin, Texas USA

Empire Today Ruined my tough n groove floors- Austin Texas

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I hired them because they were supposed to professionals and I didnt want any problems haha the joke was on me. They came in removed my carpet & replaced with Armstrong tile in April 2016. In June I noticed the tiles were lifting and the floors raising my electric wheelchair won’t go over the rolling of my floors now. You can see the ground below the house in the dining room.  After many calls they sent an inspector he said I had moisture and it is my fault. So I had some people who do tile regularly they looked at the damage and said the subfloor was not pretreated right. I wanted a professional and so I would have a warranty. I am disabled and don’t have the funds if anything went wrong  They never even finish the horrible job the started. What they did was lay the glue and tiles directly on my beautiful perfectly straight and strong floors.  What I have learned is they were supposed to have a underlayment (plywood placed on top of my floor and then they were supposed to have a vapor or moisture barrier put down. They are trying to blame me saying that I have a moisture problem. I do now due to the incorrect prepping of my floors the plumber I called out said what they did is causing my problem. What is so bad if we dont hurry and get the lawsuit in court I wont have any floors. I was told they will rot. I have lost so much sleep over this it isnt funny I can not use my wheelchair anymore . Their own manufacture of the Armstrong tile I had installed gave us good evidence it even tells you how to install on my floors. My floors are coming up and rolling.

This is the worst company I have ever dealt with they did not answer emails they put the blame on me when they are the " professionals". The  took no readings or did no tests.I had someone who was under my floors just  before they came and they were dry so I have a good case its just slow going .   They refuse to repair my floors to their original condition . So what ended happening  to me was I hired them to destroy my home. I am now having panic attacks and my health problems are getting worse So people beware investigate or have someone do it for you If I would have read about the product I would have know they were doing it wrong. I will never trust another company again they made the word professional and warranty look like a joke. I have attached photos from when it first started but it has gotten a lot worse.If anyone has the means and would like to help me please contact this site Thank you

This report was posted on Ripoff Report on 08/22/2016 12:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/austin-texas-78744/empire-today-ruined-my-tough-n-groove-floors-austin-texas-1323797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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