Complaint Review: EMPIRE TODAY - Belleville Michigan
EMPIRE TODAY Installed $7,000 carpet in our entire home that was immediately discolored in areas upon installation and is becoming progressively worse since installation. Carpet has a 10 year warranty and they will not followup or follow through to replace our carpet under warranty. Belleville Michigan
*Author of original report:
Company called today to offer complete carpet replacement at no cost under warranty, after second inspection 10 days ago
Response from Empire Today
It's been two months of constant aggressive advocation for my family on our part, by weekly phone calls to floor supervisors in Texas by the name of Anna and Saul, without any appropriate followup from the Michigan office.
We have been told that they will "discount" a new carpet throughout our home because "sunlight" may have caused the random discoloration in patches of our home (present upon installation, and getting progressively worse). Gray carpet was installed 7/15 and had sublte areas of violet discolored patches in dining area and master bedroom, dining area patches have more than doubled in size and changing from violet to hot pink.
Major lack of integrity in this company and their warranties.
The floor supervisors have yet to give me a contact for their supervisor.
This report was posted on Ripoff Report on 03/08/2018 09:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/belleville-michigan-48111/empire-today-installed-7000-carpet-in-our-entire-home-that-was-immediately-discolored-i-1433197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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