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Report: #1433197

Complaint Review: EMPIRE TODAY - Belleville Michigan

  • Submitted:
  • Updated:
  • Reported By: Anonymous — Detroit Michigan United States
  • Author Confirmed What's this?
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  • EMPIRE TODAY 41133 Van Born Road Belleville, Michigan United States

EMPIRE TODAY Installed $7,000 carpet in our entire home that was immediately discolored in areas upon installation and is becoming progressively worse since installation. Carpet has a 10 year warranty and they will not followup or follow through to replace our carpet under warranty. Belleville Michigan

*Author of original report:

Company called today to offer complete carpet replacement at no cost under warranty, after second inspection 10 days ago

*UPDATE Employee:

Response from Empire Today

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It's been two months of constant aggressive advocation for my family on our part, by weekly phone calls to floor supervisors in Texas by the name of Anna and Saul, without any appropriate followup from the Michigan office.

We have been told that they will "discount" a new carpet throughout our home because "sunlight" may have caused the random discoloration in patches of our home (present upon installation, and getting progressively worse).  Gray carpet was installed 7/15 and had sublte areas of violet discolored patches in dining area and master bedroom, dining area patches have more than doubled in size and changing from violet to hot pink.

Major lack of integrity in this company and their warranties.

The floor supervisors have yet to give me a contact for their supervisor.

This report was posted on Ripoff Report on 03/08/2018 09:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/belleville-michigan-48111/empire-today-installed-7000-carpet-in-our-entire-home-that-was-immediately-discolored-i-1433197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Company called today to offer complete carpet replacement at no cost under warranty, after second inspection 10 days ago

AUTHOR: Anonymous - (United States)

POSTED: Friday, March 09, 2018

Tiara Campbell kindly spoke to our family from the Belleville, MI office today for the first time and let us know we will be able to have a complete carpet replacement.  3/15/18 is the appointment date for someone from Empire to come to our home and allow us to pick out a carpet replacement.  After the decision is made regarding the carpet we wish to use for the replacement, they will schedule an installation date.

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#1 UPDATE Employee

Response from Empire Today

AUTHOR: CustomerSupport - (United States)

POSTED: Thursday, March 08, 2018

Dear Customer,

We’ve read your post, and we’d like to follow up with you and discuss your carpet concerns. Unfortunately, we’re unable to locate your order. Please email us at customersupport@empire-today.com with both your account and contact information. Be sure to mention Rip-Off Report in the subject line. We look forward to hearing from you.

Thank you,

-ET Customer Support

 

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