Complaint Review: Empire Today - Internet
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- Author Confirmed
- Empire Today empire-today.com Internet U.S.A.
- Phone: 800-588-2300
- Web:
- Category: Carpet & Tile Stores
Empire Today confusing customer reps, cancelled my appt. without my approval Ripoff Internet
*Consumer Comment: Empire Today is a good company .. NOTICE, this REBUTTAL has the same IP address amd different Author name from the previous Report rebuttal filed 20 minutes apart!.
*UPDATE Employee: Empire Today Response
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I made an appt with Empire Carpets to come to our home today, 9/2/05. Last night I had to cancel and did so via email. We were able to rearrange out plans so I called Empire this morning and spoke with a rep. who reinstated our initial appt. Several hours later I recieved a phone call stating that our appt. had been cancelled and that specific time was not available. After being on the phone for nearly 1 1/2 hours to try to rectify this situation Empire was completely unsympathetic and would not budge in trying to make an appt for us. I then told them that there company is nothing like what is represented on their commercials. I will never be treated like that again. I guess our money and business was not that important to them.
Deborah
Rancho Santa Margarita, California
U.S.A.
This report was posted on Ripoff Report on 09/02/2005 06:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/internet/empire-today-confusing-customer-reps-cancelled-my-appt-without-my-approval-ripoff-intern-155844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Empire Today is a good company .. NOTICE, this REBUTTAL has the same IP address amd different Author name from the previous Report rebuttal filed 20 minutes apart!.
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Wednesday, September 21, 2005
I checked Empire Today out before I had carpet installed and even though I saw a few complaints on this site I decided to go with them anyway based on referrals from friends and after reviewing their company with the BBB and finding them to have a satisfactory record.
I just wanted to say that I am very pleased with the purchase and installation of my carpet. Both the sales person and installers were very professional in their work. The installers were very concerned with every detail of the job.
I will definitely refer your company to my many friends and work associates and will look forward to doing more business with Empire myself.
#1 UPDATE Employee
Empire Today Response
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Tuesday, September 20, 2005
Deborah,
Please accept my apologies on the behalf of Empire Today, LLC for the negative experience you have recently had. I assure you this experience is nto typical.
If there is any way I can assist you in the future, please feel free to contact me.
Sincerely,
Mike Hatak
National Customer Service Manager
Empire Today, LLC
888-588-2315
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