Report: #1351682

Complaint Review: Empire Today

  • Submitted: Tue, January 24, 2017
  • Updated: Tue, January 24, 2017
  • Reported By: Laura — Woodbury Georgia USA
  • Empire Today
    333 Northwest Ave
    Northlake, Illinois

Empire Today Empire Carpet The carpet and tile wasnt even installed and I was very disappointed Luthersville Georgia

*UPDATE Employee: Note from Empire Today.

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We had a pipe burst that flooded our basement. I called three different companies and Empire had a sales associate sent out almost immediately. She had samples of carpet and tile and was very knowledgeable. I was able to choose what I needed and it was all good. Then.. at the end of our conversation concerning price, etc. She had a contract to sign. Meaning make the decision right now. I was comfortable with that. In the contract it stated I had three days to cancel the contract with no questions asked. I had no intention of cancelling. However, she did not explain that the three days was only if I ordered custom work, ie window treatmens, blinds such as that.

The appointment for installation was set up and I was assured both the tile and carpet would be installed on the same day which was great. The morning of the installation I received all call that all was well and they would be there by ten. About thirty minutes later I was called and told that we wouldnt be getting the carpet as it was raining. I am sorry, but it does rain in Georgia and a company that toots that is is a great company should have back up. Not to mention the work was contracted out from someone that lives almost three hours from my home! Two hours later I receive a call saying the tile installer was still 45 mintues out and he had had a flat tire! 

The work was not started until the following day. I can honestly say I think I could have installed it better!

I work full time and my step son is deaf. He can read lips but he is uncomfortable around people he does not know. So I missed a full day of work and could not be there to see what was done. 

The sales rep that I had spoken to and met would not return my phone calls or answer a text. There is NO direct number to reach anyone and an email always states " Do Not Reply". 

If ever need carpet, tile anything I will make sure to steer anyone away from them.

The installation was inferior, the service was inferior, no one knows what is going on with the contractors they hire and I do not believe I spoke to the same person twice the six times I called. The only constant was the recorded message from Empire.


This report was posted on Ripoff Report on 01/24/2017 11:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Note from Empire Today.

AUTHOR: Business Response - (USA)

Dear Laura,

We understand that your time is valuable and regret to hear that you were inconvenienced by a delay in your installation. We will be in contact with you shortly to address your concerns.
Thank you.

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