Complaint Review: Empire Today - Northlake Illinois
- Empire Today 333 Northwest Ave Northlake, Illinois U.S.A.
- Phone: 847-583-2290
- Web:
- Category: Carpet & Tile Installers
Empire Today Failure to show for appointment, laughable customer service Northlake Illinois
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Carpet falling apart, failure to show for appointment and unhelpful customer service.
We purchased the "highest end" carpeting from Empire less than a year ago. We've already had someone come out and repair the unraveling of it. Since that repair, we've had multiple spots unraveling and it looks like a cheese grater has gone over the entire surface.
We called to have someone come out and I was told by Kristi on 7/22 that someone would be coming out. My husband spoke to a Laquisha (she called him to set the appointment) in the Chicago office (847)583-2290 xt. 3311 and she told my husband that someone would be out after 1pm 7/24.
We waited all day and it is now 7:36pm. We called 3 separate times asking where the rep was and we were told that, "you have an appointment, the rep is just running late." Our final call with Empire we were told we had no appointment. Frustrated, we asked to speak to the superisor. He would not give me any numbers and said someone will call me 7/25.
Nobody called on 7/25 and we ended up calling them. We demanded someone come out today and they stated that no one could come out until Monday, 7/27. We contact Mike Williams, our rep and he said he couldn't do anything. We are demanding carpet removal and a full refund. I wish I would've seen Ripoff Report before we bought anything from these incompetent people.
Frustrated
Chicago, Illinois
U.S.A.
This report was posted on Ripoff Report on 07/25/2009 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/northlake-illinois-60164/empire-today-failure-to-show-for-appointment-laughable-customer-service-northlake-illinoi-473263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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