Emporium LLC Canceled item 2 days after ordering it was never canceled and I am being billed for item I do not have Los Angeles California

 On November 20th I order a product through Emporium and on November 22nd, two days later I canceled my order by phone. I was told I would receive an email with my cancellation. I never did. I have called every day for almost a month. I have cried, yelled and begged to speak to a supervisor. I have been lied to every single day. I have been denied to speak to a supervisor and my order has not been canceled; nor have I received any reembursed funds. I am a single parent receiving no child support, trying like always to give my children a good Christmas. I work 72 to 80 hours a week, this has exhausted my nerves to the breaking point. I am being totally sincere when I say I am close to going to the emergency room, I am wrecked because of this company. Sincerely, Distraught single mom