Report: #1347136

Complaint Review: emporium

  • Submitted: Mon, January 02, 2017
  • Updated: Mon, January 02, 2017
  • Reported By: rocky walters — kennewick Washington USA
  • emporium
    , California

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I ordered a couple of products a necklace and a bracelate on october 26 2016, i received the products around november 9th 2016. The wife tried the bracelate on  and it was way to small so we put it back into the wrapping it was in the neclace was a crosss that was way to big i never even took it out of the wrapper. So i called the # that was provided on the return site and was told i would receive the rewturn autorization in 7 to 10 days, i have called numerious times and even emailed a few times and i am also being charged for the products. So of course i have even been on the phone with the billing to let them understand that i amm not going to pay for these products that i am trying to return them and of cousre theres nothing they can do to help me. So here we are 1/2/2017 and still no return labels and being billed for the products just want the situation to stop. Or i will have to change my checking acct # and thats going to be a hassel.

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#1 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello Valued Customer,

Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 

We are working to improve our customer service and we are working on updating our process so that we can provide customers with the information needed in order to return thier merchandise. 

We would like to look into this matter and get this resolved for you as quickly as possible.

We understand your concerns, and will do what we can to provide you with the return labels.

For us to look into your order, please email us your full name, phone number, and order number to

Emporium Team

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