Emporium The worst online business Los angeles California

 Goodafternoon, I would like to make a long complain about emporium online business and mostly the customer representatives. I placed an order about 2 1/2 weeks ago..order #106667 and my name is Marychele Camu. So i placed an other for two item which are a junior drum set and an adult size drumset. The same day i placed the order i called customer service and requested for one of the item to be cancelled so they said they will make a note of it and send it over to the main office so i said ok. The next day i called again to make sure that only one of the item is cancelled and they said no problem. 3 days later i get an email from emporium saying that both my orders were cancelled so i called again and the representative told me that he will reinstate the order and send a note to the main office..he also informed me that the order is in process that it will be sent out by the end of last week. So to make sure i called the next day and a woman representative answered and i told her my situation and she told me that once your order in cancelled you cant reinstate it..i wouls have to wait for my spending limit to be put back in my account mind you this was last week. She said my spending limit will be put back after 2 days its been a week and a half and no email no nothing. I have been calling every single day to try to speak with a manager or a supervise and they tell me the same thing the manager on duty is in a meeting or they left or they are on the phone. I mean mind you i call 4 times a day for a week now and its the same answer no manager. I asked for the main office number or HR number they dont have it instead they give me the number for the billing department. I mean what kind of business are you guys runnjng here. I feel like everytime i call i am being lied to all the time. I would like for all my info ans my account to be erased and cancelled. If nothing is done on your end i will have to file a complaint about this company.