Report: #1187841

Complaint Review: Endurance Warranty Services TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Endurance Warranty Services backed by an AM Best “A” rated insurance company, proudly certified by Vehicle Protection Association. Endurance Warranty Services one of nation’s largest providers of vehicle service contracts. - Northbrook Illinois

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  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona
  • Endurance Warranty Services TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Endurance Warranty Services backed by an AM Best “A” rated insurance company, proudly certified by Vehicle Protection Association. Endurance Warranty Services one of nation’s largest providers of vehicle service contracts. 400 Skokie Blvd. Ste 105 Northbrook, Illinois USA

Endurance Warranty Services TRUSTED BUSINESS REVIEW: Endurance Warranty Services dedication to customer care. Endurance instituted new training process ensure excellent service, with client satisfaction as top priority. Endurance Warranty Services focuses on providing affordable, exceptional coverage, unparalleled customer service.Endurance Warranty receives positive rating for commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of satisfaction and confidence when doing business with a member business.

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Ripoff Report REVIEW / Endurance Warranty Dedication to Customer Satisfaction

Endurance Warranty Services joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

Endurance Warranty is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By Ed Magedson - Founder, Ripoff Report

Endurance approached Ripoff Report with the intent of joining their Corporate Advocacy Program in order to better service present, past, future customers.

As a Part of the Corporate Advocacy Program, the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so! Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Endurance Warranty Services did just that.

Endurance Warranty has gone to great lengths to ensure that they resolve any and all customer issues. Endurance has joined the Corporate Advocacy Program as a way to better reach customers and address their needs. It is Endurance Warranty Service’s #1 goal to see that every customer receives our highest quality service. Endurance would never want current or potential customers to feel like they weren’t taken care of.


"Endurance Warranty is one of the nation’s largest providers of extended vehicle protection, commonly referred to as an extended auto warranty. Privately owned, Endurance has established itself as the premier provider of extended vehicle protection since its creation in 2006. Since then, we have protected hundreds of thousands of vehicles, saving average drivers thousands of dollars in auto repairs. We stand by our company motto: “Empowering Confidence for the Road Ahead.” By providing our customers with quality coverage at a price affordable for any budget, Endurance continues to empower confidence for anyone behind the wheel with one of our policies.”


While other direct-to-consumer companies sell other Administrators’ policies, we not only administer our own Endurance contract but also provide drivers with other product options as well. They may choose our product or select a different company that Endurance Warranty Services works with directly. We are also exclusively A+ rated by both the Better Business Bureau & Gold-Certified by Vehicle Protection Association. We were recently named Best Extended Auto Warranty Provider by TopTenReviews.com & ExtendedAutoWarranty.com. We also recently won an American Business Award for Best Customer Service Department of the Year plus Best Website of the Year from Golden Bridge Awards after we incorporated design & format improvements to optimize user experience. Recently, Endurance added a Live Chat option to its website, giving customers a convenient way to contact us whenever necessary. This just highlights our most recent activities to improve consumer experience. We are always looking for new ways to better assist clients by providing access to important information plus excellent service.

Endurance Warranty / Statements from the Owners

"I would like to thank you for taking time to review us. Our company was built upon that foundation: our customers' needs always come first. We understand that throughout our company’s history, mistakes may have been made. But we believe what’s important is how we have learned from those mistakes, however few they may be. Because of our dedication to providing consumers with the absolute best service possible, we were able to achieve an incredible milestone by being named Best Customer Service Department of the Year at the 2014 American Business Awards. Our company’s focus is to protect consumers from the rising auto repair costs, which is why extended vehicle protection is so important and why our customer service expertise is so crucial. We believe in treating every customer as we would like to be treated, which is why we constantly encourage our staff to put themselves in the customer’s shoes. Distinct empathy for every person they interact with will allow them to provide unparalleled service.” ~ Paul Chernawsky, Co-Founder


"A policy with Endurance provides protection for wallets as well as vehicles. At Endurance Warranty Services, LLC we pride ourselves in supplying the best coverage available at affordable prices to drivers across America. We believe coverage is necessary for every driver because no matter how well an automobile is built, it will eventually break down. Our company was originally started after we noticed ever-soaring repair costs. As computers were incorporated into modern-day vehicles, once-simple repairs became too complex for owners to manage. An Endurance Warranty Services policy is protection for your investment.”


As stated above, Endurance Warranty Services believes that how a company addresses an issue that has occurred demonstrates the safety and reliability of their product or service. Endurance is dedicated to 100% customer satisfaction and has made every possible effort to ensure all customers have a positive experience while at their business.

After speaking with the management at Endurance and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Endurance Warranty a positive rating for their exemplary efforts to address any concern that may have arisen. Endurance Warranty Services has made efforts to ensure that all customers were satisfied and Paul Chernawsky assured Ripoff Report that his company has an improved business model featuring customer satisfaction as their top priority. It is Endurance’s new goal to treat every customer like royalty, providing them with the excellent customer service they deserve.

Paul Chernawsky, one of the co-owners of Endurance Warranty, stated “We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service. We believe that every opinion that reaches us is a way to better understand our customers’ needs, allowing us to better serve consumers. Our clients are critical to the success of our business and their satisfaction is of the utmost importance. We value them above all else, since without them our business wouldn’t exist. We look forward to continually improving so that customer experiences with Endurance remain strong, consistent and positive.”


Endurance’s existing policies for customer satisfaction have been upgraded and fully integrated in all employees’ day-to-day duties. It is our goal to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Endurance Warranty is willing to go above and beyond the call of good customer service and do what it takes to make things right with their customers.

"At Endurance, we promise to ensure that every driver we come into contact with will be more than satisfied with our excellent service. In fact, recently Endurance was named Customer Service Department of the Year at the American Business Awards. This is a tremendous accolade that demonstrates how Endurance is continuing to better our customer service talents with the end goal of pleasing every customer we touch. There is a distinct sense of camaraderie at Endurance between employees and customers, and we hope to only further this work by participating in this corporate advocacy program.”


In a highly competitive industry such as auto warranty, some companies practice unscrupulous activities to mislead, even defraud hard-working consumers. From day one, Endurance has pledged to never participate in such activities by joining the Vehicle Protection Association. VPA is a regulatory agency that educates consumers on buying options and rights, as well as enacting industry standards all members must abide by. These stringent requirements, coupled with how well a company follows them, allows any member company to be rated. The three tier ranking consists three levels: Bronze (bottom tier); Silver (middle tier); Gold (top tier) - the highest recognition a company can receive. Endurance Warranty Services is Gold-Certified. Any company not certified or on this prestigious level should be fully examined before signing on with them.

Lastly, external research is a great way to find a company that can be trusted. Make sure their website is official, operating, and features transparent information about the company. The more information a company releases about themselves, the better. There are plenty of fly-by-night companies that make big promises but are completely missing-in-action when it’s time to pay a claim. Endurance Warranty Services is proud to publish that we have paid over $25 Million in claims throughout the life of our business.

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com.

This kind of dedication to customer service means that Endurance Warranty Services will do everything in their power to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with Endurance Warranty Services, you are invited to contact them directly via email: contact@endurancedirect.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Endurance directly at 1-866-432-4443, and ask for Steven Kay, Customer Service Manager.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Endurance Warranty Services or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.

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Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is charting new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Endurance Warranty Services as they continue to empower confidence for the road ahead.

Here's Why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Endurance Warranty Service’s Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program; yes, a long name for a program that does a lot for both consumers and businesses alike.

Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers
Ripoff Report

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This report was posted on Ripoff Report on 11/09/2014 07:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/endurance-warranty-services-extended-vehicle-warranty-24-hour-roadside-assistance-northbrook-illinoi-1187841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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