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Report: #992345

Complaint Review: Enterprise Rent-A-Car - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: davidus — Myersville Maryland United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Enterprise Rent-A-Car 7135 Gilsepie StLas Vegas, NV 89119 Internet United States of America

Enterprise Rent-A-Car Enterprise Ren-A-Car McCarren Airport Las Vegas Nevada False Damage Claim-SCAM , Internet

*UPDATE Employee: Enterprise Cares

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I rented a Compact car from Enterprise Rent-A-Car online for McCarren Airport location Las Vegas. When we picked up the car they gave us a mini car and said that the Chevy Avo would cost more money even though that is what we paid for. The rental was for Dec. 1, 2012 returning Dec. 7, 2012. We returned the car as usual to the Airport location, the attendant looked it over and said it was fine and signed the sheet stating there was no damage. There was no damage! They know it and I know it!

On December 13, 2012 I received a letter stating the car was damaged. I called customer service and they said that the two left tires were damaged and had bubbles coming out of them. They were not damaged. Now they want me to pay to replace the tires. From what I have read on these type of sites this is a typical scam Enterprise tries in order to get extra funds.

Who can I report this to? How can I bring action against them?

This report was posted on Ripoff Report on 01/06/2013 03:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/internet/enterprise-rent-a-car-enterprise-ren-a-car-mccarren-airport-las-vegas-nevada-false-damage-992345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Enterprise Cares

AUTHOR: Nationalcar Cares - (United States of America)

POSTED: Monday, January 07, 2013

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the rental location, and any other details.
 
When emailing, please list reference # 130107-001860 in the subject line.
 
Gillian T.
Social Monitor Coordinator

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