Report: #1092434

Complaint Review: Enterprise Rent A Car

  • Submitted: Wed, October 16, 2013
  • Updated: Wed, October 16, 2013
  • Reported By: kwils — Phoenix Arizona
  • Enterprise Rent A Car
    5035 NORTH 12TH STREET
    Phoenix, Arizona

Enterprise Rent A Car Fraudulent damage claim Phoenix Arizona

*UPDATE Employee: Enterprise Customer Care

*Consumer Comment: They Did a Bad Inspection???

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My experience with this Enterprise has been difficult to say the least. When I rented the car an agent came out and inspected the car in a quick manner with a dent indentifying tool, however, he did not look at the under trimming of the car or the closer inspection to wheel wells or roofing. Upon returning my car, the service representative quickly located the dent/ damage to the small area just beneath the passenger door (but not located on the door). I did not have the necessary knowledge to identify all the damage to a car especially in this particualr region. I did not drive the car to anywhere in paricular that could have caused this damage and could not have been caused by another car impacting it. During my rental of the car I did not get into anay accidents. Now the company is demanding I pay, despite having a sub par pre-inspection by the attendant. I should not have to be held responsible for damages to a rental that was not properly inspected. After speaking to the manager of this business he refused to budge and stated that even if the vehicle was inspected and released by both parties it was my responsbility. 

This report was posted on Ripoff Report on 10/16/2013 03:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Enterprise Customer Care

AUTHOR: Enterprise Rent-A-Car - ()


Thank you for bringing this to our attention.  As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at with complete details, including your contact information, rental agreement number, any damage claim number you may have received and any further information regarding this incident. 

When emailing, please list Reference Number 131017-001516 in the subject line. We look forward to hearing from you.  

Social Media Coordinator


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#2 Consumer Comment

They Did a Bad Inspection???

AUTHOR: Jim - ()

Since you knew you were on the hook for damage not found and reported on the contract before you took the car, why did you simply go along with what you defined as a bad inspection?  You also said the agent performed a "quick" inspection.  Again, since YOU KNEW you would be on the hook for any damage not found in that initial inspection, why did you go along with it?  If pre-existing damage was not seen by you or by the person doing the inspection, and you went along with that quick inspection, guess who's fault that is?  No, I don't work for them.

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