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Report: #1387018

Complaint Review: Envisage Skin International - Internet

  • Submitted:
  • Updated:
  • Reported By: Gayle — Albuquerque New Mexico USA
  • Author Confirmed What's this?
  • Why?
  • Envisage Skin International Internet USA

Envisage Skin International Kra'sa Anti Aging CreamIlus Anti Aging Serum Told me he did not care what the confirmation sheet said. Internet

*Author of original report: How to confirm your return

*Author of original report: Kra'sa Anti Aging Cream

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I order the free trail "Shark Tank" skin cream aka Kra'sa Anti Aging Cream.  Site lead me to believe it was a FREE trail, just pay shipping. At check out, an offer for the Ilus Anti Aging Serum appeared.  Could see a way of saying no to second product. Both products arrived 5 days before the "Free Trail  " was up.  I tried both products.  Made my skin puffy and red.

Called to cancel my membership on day 13 of "Free Trail ".   I was told I had to pay for the part of product and ship it back. To me that is not a "Free Trail".  Not happy with the operated I spoke with at the call center 1-855-683-7714, I asked to speak with a supervisor.  It change from part of product to full price 109.00 and 103.00.  I told the supervisor that this was the biggest scam I heard of and threaten with my lawyer.  I got an RMA for both products and a assurance that I would not be charged and that the product must be returnrd by August4, 2017.                                                               

I also received a e mail with the RMA numbers and return address.  Will mail products back tomorrow with a signed receipt request. Called 1-844-820-3509 to day to verify all information.  Including that I was not going to receive any more product or be charged the $20.00 per return restocking fee.  The operator said he could not e mail me that I was not going to be charged the restocking fee, but would submitt it to the e mail department on my behalf.

To see the Terms and Conditions you have to go to www.envisageskinintl.com

This report was posted on Ripoff Report on 07/20/2017 04:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/envisage-skin-international/internet/envisage-skin-international-krasa-anti-aging-creamilus-anti-aging-serum-told-me-he-did-n-1387018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

How to confirm your return

AUTHOR: - ()

POSTED: Sunday, July 30, 2017

Called yesterday day to check on RMA.  Did not show as returned.  You have to supply them with the tracking number for your return shippment in order to get your subscription cancelled.  They must be back logged on entering the RMA numbers for returns.  Requested and received an e mail stating that I would not be charged or recieve any further shippments.  I hope this helps all who have gotten scamed by this company.

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#1 Author of original report

Kra'sa Anti Aging Cream

AUTHOR: - ()

POSTED: Friday, July 28, 2017

One week later and still no e-mail notifying me of the return of product.

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