Envisage Skin International Krasa Charged me $212 for a product I've never recieved and will not refund my money.

I ordered a sample product of the skin care cream through Facebook. Free sample, only had to pay shipping and handling.  I didn't get an email or any other information on that.  I figured it would take a while to get a sample so I never looked into it. 

I was checking my bank statement and seen two different charges for $103 and $109. I never approved anything in those amounts.  I called the bank first, they gave me the numbers to the businesses. 

I called the first number and it turns out it was for the Krasa skin care cream.  The one I tried to get a "free" sample of.  The representative told me that the full size product was sent and delivered to me and I had 14 trial days to return it.  I explained that I never received the full size or the sample size.  He told me "I'm sorry you did not get the product, but we can only refund you 40%."  I demanded to speak to a manager and was told that one would contact me in 24-48 hours and whoever I spoke to would tell me the exact same thing. 

I hung up the phone and proceeded to the next number.  It was for Envisage Skin serium or something like it.  I never seen anything about it or requested a sample for it.  Same exact thing.  Full size product they said was delivered.  Never got the product, they would only refund 40% and the manager who will call in the next 24-48 hours would say the same thing. 

$212 for a product I never received and was refused a full refund.