Report: #1456845

Complaint Review: Envisage - Internet

  • Submitted:
  • Updated:
  • Reported By: LydiaMay — WA United States
  • Envisage

    United Kingdom

Envisage Natural Cares Skin Product Sent Product When Screen Cut Out, I thought Transaction Did Not Take, They Charged Me Over $200 for What Was Supposed To be Free.

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Letter to Envisage:

....." I received 2 items from you today.  I remember STARTING to have the free ones sent to me, but something happened to the computer screen, it disappeared, and to my understanding, the transaction did not take place.  I was surprised when I received it today.  There was no form included, the brand name, I had to hunt for and finally found this site.  I did not receive an opportunity to review any obligations attached to this offer, other then paying for shipping.  I was concerned that there may have been a notice stating that my account would automatically be charged monthly for future shipments.  I do NOT want something like that to happen.  I do not know if it will work and how much the regular price will be.  Please send me the form that reveals what obligations are automatic when I accept the first free trial offer. [continued below]....

.....  If I do not receive an explanation with the option to cancel future shipments, I will dispute any charges that may appear on my credit card and send back the items unopened.  I like to know if it is going to work for me and then how much the product is.  This helps me decide if I want to continue with it, instead of it being part of your offer/obligations that I did not view.".....

Later I have found out that it was NOT free, it was the first 2 weeks and if I did not contact them and stop it, I would be charged for the 2 items.  I found this out because my credit card called with a fraud alert with a charge from Great Britain, 1 for $103 from Natural Cares, and the other for $109 from Skin Product.  I told them I did not know who they were and they froze my card.  I later found out, disputed the charges. 

In talking to the company, they were very rude and aggressive.  They told me I received an email.  I said I did not.  Later I found it in spam or it was buried.  I did not know who they were.  I said the offer disappeared from the screen before I could see the terms or conditions of their contract.  I assumed it did not complete until I received the items in the mail.  I used them only once, maybe twice in a 3 week period.  I was stunned to find out they were NOT free.  

They then started to say they would give me a 10% credit, then 20% them 30% and I would have to pay to send them back.  then I think it went up to a 50 and 70% credit. I got livid and said no, it was a matter of principle now.  They could send me a label and they could pay for the return postage.  I was having my credit card reverse the charges.  They changed my credit card number to do so.  That was a hassle.  

Then in another week, I see the credit card has now reversed the credit and is charging me again.  They emailed me a notice of a form Envisage sent to them.  I could not read it, it the attachment was not clear so not sure what it said.  They said since I gave them my card number, I had to honor the agreement.  I said, even though the computer cut out and I never saw the terms/conditions of their contract and assumed it had aborted?  Now I am really upset.  They said I would have to call Envisage.

I called Envisage and they say there is nothing they can do for me.  They had already offered me 100% credit and I refused.  I said no, he kept jerking me around and changing the percentage of a refund/credit that they would allow, but it was not 100%!  Why would I not take that?  They did have accents and were hard to understand.  The man was just nasty, we argued pretty intensely, I was so mad.  He kept talking over me and did not care that the computer had cut out.  

I know to look for the little “stipulations” they love to put in small print about sending future products.  I never saw it because the screen cut out.  I also would not pay that kind of money for 2 products. 

I am now in the process of stopping 3 cards with Citibank since they are going with a 1 time merchant as opposed to an excellent customer they have had for 10 years.  I am just stunned and this has been a horrible experience.  I now wonder if they have the screen cut out like that so you won’t see the terms and think the transaction did not complete.  Egg whites, 2 coats under the eyes will take care of bags. 

I am glad to find someone with a site, enabling us to vent and maybe do something about companies like this.  I have warned people on Facebook and I intend to run the products on Ebay for the opportunity to expose the tactics of this corrupt company.  It is now a matter of principle.

This report was posted on Ripoff Report on 08/15/2018 08:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/envisage/internet/envisage-natural-caresskin-product-sent-product-when-screen-cut-out-i-thought-transacti-1456845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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