Complaint Review: erentallock - British Columbia Vancouver
erentallock Todd J.H. PH.D H3C Technologies Ltd Sold us a lock that never properly worked and would not replace it. British Columbia Vancouver
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I purchased 3 locks from Erentallock for 3 of my properties. 2 of them worked properly but the 3rd one did not. I had problems with it from day 1. Todd, the gentelman that is in customer service insisted that I was doing something wrong. I had paid someone to install all 3 of them and the other 2 were fine so I knew it was not an issue on our end.
He would not replace the defunct lock that they sent to me. I actually think it was used when I got it. So my mainteniance guy jerry rigged the lock for awhile. But considering the cost, the lock should have worked. It finally stopped working again so they guy said that if I sent it back he would fix the lock for me. So I sent it back and it owrked for almost a year and a half and it then stopped working. Todd told me that I needed a part for it and that I needed to buy it as it was out of warranty. If you have renters you can relate to how inconvient this can be to have to take off a lock and send it back to the manufacutre and have to put a temporaty lock on the door while it is getting fixed and then a year later have it not work again!!
The price to install the lock, then have to put in a tempoarary lock in while it was getting fixed only to have it not work again a year later is quite coastly and very much an inconvience to the renters but also time consuming and costly to the home owner.
Then each time the battery dies, you have to re code it which is also very complicated and Todd will e mail you instructions yet the website says that they have 24/hours customer service. This is not true either. One time I e mailed him and he said that he was out of the country and could not help me. Again, leaving my tenants without being able to lock thier door which is a huge liabilty to the landlord.
So now I am in a situation where my tenats are not able to lock their door and I am told by Todd that I have to order and pay for a new part even though I have only had the so called fixed lock a year and a half.
The cost to repari and this lock has far exeeded the price of the lock so if your looking for a reliable product and good customer service, this is not the company! Especially if you are using this lock for a rental. I cannot tell you how many times it has broken down only to leave me in a panic situation to get it fixed as it has happened late at night at times.
Do not believe the reviews on thier website as they only post the good ones, if in fact those are real reviews. I tried to put this review on it but was not able too.
There are other places to get these locks so I would look other place if your looking for a reliable lock and good customer service.
This report was posted on Ripoff Report on 07/25/2018 06:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/erentallock/british-columbia-vancouver/erentallock-todd-jh-phdh3c-technologies-ltd-sold-us-a-lock-that-never-properly-worked-1453416. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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