Report: #1398002

Complaint Review: esn direct

  • Submitted: Tue, September 05, 2017
  • Updated: Tue, September 05, 2017
  • Reported By: Cindi — Phillips Nebraska USA
  • esn direct
    17255 N 82nd St. Ste 100
    Scottsdale, Arizona

esn direct AJ customer serviceStacy supervisor My husband bought a $999.00 coin.and it arrived after he died. I called and asked if I could return the coin and get a refund. Was told yes. So I did Scottsdale Arizona

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My husband bought a $999.00 coin from ESN Direct in 2016.  He died  November 17,2016, before he got the coin .  When I received the coin I called esn and asked if I could return it. They told me how and I did as told.  I also did extra and sent the coin back signature needed for return.  They have the coin but I never got the money or coin back.  I called many times and talked to AJ in customer service and Stacy a supervisor.  Both said the same I would get the money back.  The final time I called and talked to AJ he told me he couldn't make them pay me.  That is when I decided to get in touch with the AG ofNebraska.  they got the same answer I got from ESN. They would pay the refund.  As of yet still no refund.


This report was posted on Ripoff Report on 09/05/2017 01:42 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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