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Report: #546795

Complaint Review: Etech Silicon Valley - Santa Clara California

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  • Reported By: Firefly4266 — Providence Rhode Island United States of America
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  • Etech Silicon Valley 3440 De La Cruz Blvd. Santa Clara, California United States of America

Etech Silicon Valley Only time I've ever been ripped off online... Santa Clara, California

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I ordered a mother board for my aging Dell D810.  I use my laptop to interphase with onboard systems of different ships so I can use navigation and plotter systems that I'm familiar with for increased safety reasons. A new computer is basically out of the question since most ship with Vista (no hyper terminal which I need).  
 
On DECEMBER. 24th 2008 I ordered and paid for the motherboard. When I received the package I found it was the wrong board. I expressed this to the company and didn't hear back initially. By the end of January I was provided a RMA and returned the board along with a picture of the correct mother board. I was contacted again after the picture was misplaced and emailed another one. That was APRIL 15th 2009. By APRIL 28th 2009 I was sent the correct mother board but it did not work. I promptly returned it along with emails explaining the issues I was having with this defective board. A suggestion was floated that I send in my computer which I was not going to trust them, or anyone for that matter, with especially after it took so long just to get me the correct mother board.  
 
It is now DECEMBER 29th 2009 and after several emails and a couple of phone calls to someone named Rena I have nothing to show for the initial $280.00 I paid in cost and shipping. I've received none of the promised return phone calls, nor have any of my emails been answered. I've contacted the Attorney Generals office here in Rhode Island and they contacted them.  I heard back today from someone at the Attorney Generals office who received a letter stating they (etech)offered to help and I refused their offer (never happened).  They requested that I send them my computer and I refused, this is true...no way was I going to trust them.  And the board I sent them was water damaged, which is the first I heard of this since I sent it back(so that's why it wouldn't work).  I called again to get some answers, but I got the same old "my manager is not in, I'll give him the message"  At this point I'm considering legal action for fraud. I gave them my money and have absolutely nothing to show for it...nothing at all. This is an unacceptable situation no matter how you spin it!!!

This report was posted on Ripoff Report on 12/29/2009 09:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/etech-silicon-valley/santa-clara-california-95054/etech-silicon-valley-only-time-ive-ever-been-ripped-off-online-santa-clara-californi-546795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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