European Auto Tech Sergey Horrible Customer Service, Ripoff Plano Texas

I drive a 330CI BMW and have been going to European Auto Tech for years, my family included. I took my car in, in the morning, complaining about the rear end shaking every time I accelerate. I hadnt heard from them all day so I called and asked if they had looked at my car, to which they replied, Its your drive shaft we have to keep it over night to fix it. It would have been nice to know that I was out a car for over 24 hours some people do honest work for a living.

When I received my car the next day, it proceeded to do the EXACT same thing I was complaining about previously. So I called Sergey and told him it was still shaking. His response, There are two pieces to your drive shaft, it must be the other one. I just dropped $500 for him to fix absolutely nothing on my car.

Fool me once, shame on you. Fool me twice, shame on me. So I took it else where to get a second opinion. When all was said and done, I had a faulty tire with a slipped belt that was causing my rear end to shake. The total cost of repairs $3 to dispose of the bad tire.

Might I also add that I took my car to European Auto Tech on numerous occasions suspecting a leak somewhere in my car. They claimed to have never found one and yet my car smelled of oil all the time. When I took my car for that second opinion for the shaking, I threw in that there might also be a leak. They did find a leak, two actually, in the valve cover gasket!

After all was said and fixed I went back to European Auto Tech to talk to Sergey of the pointless, unnecessary work that he did to my car. But, I was very nice, telling him I had been coming there for years, explaining my story, showed him the invoices of the real work that was done to my car, and asked if he was going to make this right. Naturally he stuck to his guns about his work being valid. I never got upset or irate with him, only stating that when I left his shop after supposedly fixing the problem, my car was exuding the exact same symptoms as I had left him with. I spent $500 for which he told me, then it must be something else. Chances are, if I was nave and took my car back to him, TRUSTING him to fix it, I would have spent another $500 easily, and the problem would have still gone unfixed.

I will NEVER take my car back and if you were smart, especially in this economy, you wouldnt either.