Exoto wanting a refund on a 6+ year preorder that has never been made. keep getting a run around. Moorpark California

Dear Jimmy,

Our SALES CONDITIONS clearly mention no CASH REFUNDS. In your case, we made an exception by refunding your money. We were not legally required to do so, but we did it because you have been a good customer through the years, and your refund was a very small amount of money. It was no worth prolongating over.

Regards,

Tony Keusseyan

Exoto Inc.

Jimmy Z. has been a valuable EXOTO customer. As with all EXOTO collectors, he was always satisified with the product and services we provided.

The implosion of the die-cast manufacturing base in China has pushed high-end modeling by decade long delays. This was a "force majeure" situation as China was quickly moving to become an economical super power. So, the landscape in our industry has changed, and collectors need to be much more patient before receiving new products. For this reason, Exoto Inc. has also stopped taking deposites on over 80% of our new releases.

Per our Sales Conditions, clearly mentioned in our website and sales materials, deposits are non-refundable (NO CASH REFUNDS). This said, our customers are always given the choice to choose an alternative collectible, a series they also collect, for us to adjust against their deposit. Therefore, deposited funds are always refundable but not in cash form.

Many times in such cases, consumers complaining stop short on telling the complete story, or once an issue is resolved, they fail to come back and complete their complaint.

Since I do not have a FULL NAME or CUSTOMER NUMBER, I cannot comment at this time if the issue of Jimmy Z. has been resolved. If not, Mr. Jimmy Z., please contact me directly so that we can conclude your deposit issue.

Regards,

Tony Pierre Keusseyan

Exoto Inc.

I filed a complaint with Indiana State Attorney General's office in late April/early May 2014. Exoto refused to respond to the complaint which to my chagrin was a mediaiton, not a threat of lawsuit as I had hoped. It turns out that in Indiana there is a 2 year time limit on non-delivery of goods and services during which it's actionable. After that it goes to mediation for a settlement but as Exoto proved, there is no legal requirement to respond. Their "it's coming out this fall" speil made it easy for them to dupe me into exceeding the 2 year cap. It also explains why the other guy, not that Shane Meyer who is the head liar and con-artist, laughed when I told him I was filing a complaint with the Indiana State AG office. he knew there was nothing Indiana could do.

At the recommendation of our state AG's office I also filed a complaint with the California State AG's Office which I did on-line. That was in early June, 2014. About 10 days later I received notice form them had had contacted Exoto with my complaint. Less than a week later I had a refund check paid in full. In true con-artist fashion the check was back-dated to June 3 but the postmark on the envelope was June 17th and I received the4 check on the 20th.

California has a real no BS consumer protection division and part of what they replied to me was that my complaint was being kept on file and that combined with exisiting and future complaints against Exoto could result in a lawsuit against6 them replete with penalties.

I strongly encourage everybody who has an issue with Exoto file a complaint with the California Attorney General Cunsumer Protection Division. The form can be filled out on line and took me about 10 minutes including edits. It is incredibly simple and I didn't have to attach receipts and other documentation in the initial stage. I assume that may be required in escalations but apparently they have enough clout that even Exoto backed down and tried the back dated check ploy to try to cover their con-job way of doing business. I have reported that little trick and copied both the check and envelope forwarding it to California. Of course, the check is still clearing...

I would recommend if Exoto is screwing you around on anything, don't waste your time giving them more than a couple chances to make it right. File a complaint with the California AG office. If enough of us do it a suit will be brought against them and they certainly deserve it!