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Report: #1452598

Complaint Review: Expedia -

  • Submitted:
  • Updated:
  • Reported By: Jeff — Milton Canada
  • Author Confirmed What's this?
  • Why?
  • Expedia United States

Expedia Expedia.ca Expedia.com Another Expedia victim - Never again! Internet

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My wife and I booked a trip to Mexico with two other couples and each of us paid the double-occupancy rate advertised by Expedia; i.e. three couples paid for three rooms.
The itinerary only stated a single room, so we called to explain that we are three separate couples so need three rooms. The Expedia Agent confirmed that we would have our own rooms, but when we arrived in Mexico the hotel had us all booked together. I ended up paying for an extra room (even though I already paid Expedia), and figured that this obvious error would easily be fixed when we returned. NOPE!

The fact that each couple paid the posted double-occupany rate (i.e.
we paid for three rooms), according to Expedia, does not suggest that three rooms would be provided. Their evidence? The incorrect itinerary...
The recording of the Expedia Agent discussing our concern by phone, and his assurance that we each had our own rooms is selectively ignored by Expedia.

A 4th couple booked directly with the tour operator (not Expedia), paid $50 less each, and received a room. Double-occupancy means two; but not according to Expedia.

This report was posted on Ripoff Report on 07/20/2018 09:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/expedia/expedia-expediaca-expediacom-another-expedia-victim-never-again-internet-1452598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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