expedia rip off Chicago Illinois

I AM VERY DISSATIFIED DEALING WITH THIS COMPANY. A CONSUMER GOES WITH A COMPANY LIKE THIS FOR MANY REASON BUT WHEN I NEEDED TO CHANGE MY RESERVATION BECAUSE OF THE HOTEL REVEIWS OF ROACHES IN THERE FACILITY I WAS TOLD BY EXPEDIA THAT IT WAS THE POLICY OF THE HOTEL THAT THERE IS NO REFUND OR CANCELATION OF ANY KIND. IM DISAPPOINTED IN THE TRUST I PUT IN THE COMPANY TO NOT HAVE ANY HOTEL WITH REVEIWS LIKE THIS ON THEIR SITE.

NOTHING WAS DONE TO CORRECT THE PROBLEM. OH AND DID I MENTION THE RESERVATION IS ONLY THREE DAYS OLD AND NOT SCHEDULE FOR 2 1/2 MONTHS TO CHECK IN. THIS HAS CAUSE MY TO LOSE 214.00 AND MOVE MY BUSINESS TO YOUR COMPETITOR BOOKING.COM!OH YELL IT WAS FOR MY DAUGHTER GRAUDATION FROM THE ARMY BASIC TRAINING WHICH MEANS I WAILL HAVE ACCESS TO OVER 35.000 FAMILY THAT WILL KNOW DO NOT BOOK WITH YOU OR THE HOTEL THAT IS KNOW FOR ROACHES!q!