Complaint Review: Expo Network LLC
Expo Network LLC Event Network Group 10 business days after event and still no refund, company unresponsive and don't seem to care San Leandro California
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I purchased two VIP admission tickets to Bacon Fest Santa Ana for 6/3/17 on 4/7/17. I didn't receive a confirmation email like you usually do after purchasing. They make you download an app called "Cash" so I emailed them to make sure they received the funds.
I got an email a few hours later saying that they had a huge presale so they would mail the tickets on 4/12/17 with tracking information. Not sure when I received the tickets but on 4/19/17 I emailed them again asking where my tickets were and why hadn't I received tracking information yet.
I believe I got the tickets a few days after this email. I started getting nervous about the event when I was following the event on facebook and the location changed but no announcement was made. On 5/28/17 I emailed asking about the location since they still hadn't emailed me about the change of location with no response.
I posted a conversation on yelp letting people know that I thought the location had changed and a few days later two people commented that they received emails saying the event was cancelled and that they were going to receive refunds. I never got this email.
I called the 844 number three times and left a voicemail, I emailed two different email accounts I had for them, I contacted them through their online contact form and no response. I had to call the event location and they told me nothing had been paid for so it was probably cancelled. Finally the day before the event on 6/2/17 I emailed again threatening to take further action and file a ripoffreport.
Paris Gregory (Operations Manager) emailed me back within 8 minutes saying "sorry you feel the need to file a report. We emailed each and every customer but here is the announcement AGAIN" (emphasis his). The announcement stated I would get a refund within 3-5 business days, today has now been 10 business days since he emailed me the announcement (not sure when it was orginally sent).
I still do not have a refund. I asked why I wasn't emailed since I was a customer and they had emailed me a few times before, Paris Gregory himself had emailed me (on 6/4/17) about a Taco Event that the VIP time had changed when I didn't even have tickets for that.
I asked why I wasn't made aware and he never responded. I tried requesting my refund through the app (three different times now) and the first time I was told by E Network Group (firstname.lastname@example.org) that they were already in the process of issuing refunds and this wasn't the correct way to get it. When I replied giving them and then asking for more details I got no response.
I can't believe I had to go through all this trouble and the issue has not been resolved. I had to find out through yelp and the location of the event that the event was cancelled. This company is so unprofessional, they deleted their facebook and instagram accounts to not get bad ratings.
I hope people can stay far away from this company and I hope I get my refund soon.
I was also concerned when they had told me there was a huge presale and this delayed the tickets and then in the email announcement I got said they had only sold 50 tickets for their promotor. So which one is it? They sold a lot of tickets and delayed them, they only sold 50, or they are just unprofessional and should not be in this business?
This report was posted on Ripoff Report on 06/15/2017 02:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/expo-network-llc/san-leandro-california-94579/expo-network-llc-event-network-group-10-business-days-after-event-and-still-no-refund-co-1379362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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