Eye Vibe/Skin Secrets Magnetic eye restore rip-off scam Pacomia, CA Internet

 I shop on-line ALOT and this is the only time I have been scammed like this! I fll for the pop-up advertisement for Skin Secrets, "An amazing skim cream that quickly reverses the signs of aging and sagging skin". They offered a "trial" for a mere $5.99...so I thought I may as well try. I always read all the small print, etc. During the checkout process another pop-up appeared touting the sister product Eye-Vibe which carried the same promises (with pictures) for under eye skin at only $4.99-so I of course fell for that one too!

As soon as the products arrived, I began using them exactly as directed, determined to get the best results. 2 weeks after I received the products, I had a charge to my account for $97.83!!! I immediately called th number listed and was connected t a man who called himslef "John" but was heavily accented (middle-eastern). He was very rude, would not listen to me and informed me that the fee charged was "only for the shipping and handling" and that i should have "contacted the company within the first 2 weeks if I did not like the product and that to receive a refund I would have also ahd to return any unused portion". Not only did they charge my account, it was set up as a recurring charge meaning the company would send me product on a regular basis and repeat the exorbitant fee on a monthly basis. I told "John" to discontinue the recurring shipments immediatly. After mcuh angry discussion, "John" agreed to cancel any further shipments.

Within 3 days, there was another charge for $92.79!!!! I again called the company and spoke with "Jason" (also heavily accented) and this time I really threw a fit. He tried to tell me the first charge was fr one product, the second charge was for th other product. and had the nerve to ask me how I liked it! I told the truth-there was absolutley NO difference in my skin. I told him that if he did not cancel all of my "accounts" immediately and provide me with a refund I would file internet-fraud charges. Not until I threatened legal action did "Jason" tell me that I was stil within the 30 day return period. Really, because "John" told me the return period was only 2 weeks.

I returned the product but received no refund. I again called the company, spoke with anohter "Habib" or "Shaheed" who took about 10 minutes to "track my package and confirm it had actually been received at the company" which I was sure it had sinci I had already tracked it myself. This man promised a refund for both items "minus a $20 per item restocking fee". Although this makes no sense since the product was half used, I could not get him to budge on this. The refund was supposed to appear in my account within 3-5 business days---I have received NO refund.