Fabulous Sauna Repair Sent back product without fixing CO

The man who runs this business is a conartist. After speaking to the original company who made my suana, it turns out that an ex-employee of theirs has owned his own repair business for parts that technically should never be repaired. I made sure that he could repair the parts that I had that stopped working and he reassured me that he could.

After sending these parts to him, it took forever to get a response back on when it would be completed and shipped back. All this time, his company did not even start working on my order. Eventually he called me back, not because he fixed my parts but, because he mixed up what was mine with another customers. This whole experience dealing with this company has been irritating and completely unprofessional.

He was basically holding my parts hostage in colorado, not working on them. They started to ignore my calls and not answer when I tried to get ahold of them. Eventually I told them that either they send back my parts or I would fly up and meet them in person at their place of business. Two days later is when I got a notification saying they got shipped back! Unfixed!!!