FedEx Federal Express FedEx-worst in customer service, blows off customers. Abbusive and Bad Service Memphis, Tennessee

Heavy display cases, suitcases (with or without wheels), fishing rod holders, etc, are designed to protect the contents inside them. They are not intended to protect themselves. All cases, whether made of cardboard, plastic, wood, or steel, will be subject to and receive scratches, dents, and cracks in normal commercial transit. Wheels for even light weight suitcases will always eventually break off with normal use. The heavier the case, the sooner it will crack and fail. Cases with wheels were meant to be rolled. They were not designed to be constantly raised and lowered off trucks and conveyors used in all shipping or airport facilities. Anyone can feel the groveling vibration as cases are rolled across asphalt roads and parking lots, scraping up and down curbs, and the bumps they taking when personally getting them in and out of their vehicle. Even a mere six inch drop onto a caster or case corner subjects the case to many hundreds of pounds of force in a small area that the case simply can not tolerate.

All shipping corporations have packaging guidelines which indicate the drop height a package must withstand with respect to it's particular weight. Obviously, it'snot an optionto roll the case all the way to it's destination (even on smooth concrete, the plastic wheels and mounts would wear and break off in a couple of miles anyways). With commercial shipping, lifting, bumping, and sliding (that the case manufacturer did not design them for) is impossible to avoid. If you want a case to not only protect the item(s) inside, then you'll need metal wheels that pivot on hardened roller bearings that are mounted on steel brackets. The thin brittle plastic case walls and plastic wheels were not intended for the normal shipping process. If the OP here was a sorter, loader, or driver for any shipping company, he would understand this. The OP,hypothetically asan employee of anyshipping company, would not be able to do anything to avoid the same law of physicsfor which he now blames FedEx.

The OP mentions a $100 potential claim reimbursement. That number is the same free default for all packages shipped via both FedEx and UPS. It seems apparent that the $100 is mentioned due to the fact that no additional insurance was taken out. (Insurance covers loss that occurs between pick up and delivery, as well as damage if the item was packaged according to the industry guidelines that areeasily learned in the carrier websites.) Assuming additional coverage was not taken out, it seems very odd that the OP would demand any pay out for a policy he never paid for. Does anyone know of any insurance company that pays out for policies for which a premium was never paid?

Though the OP gives no specific dates, he may have a legitimate complaint about the "two months", if that indeed was the duration of the inspection. Considering the time of year, however, it is very feasible to imagine an inspection of this nature beginning in late November not being concluded until well into January. 'Business dates' do not include weekends or holidays. There may also have been a delay due to the overloaded plastic case subjected to normal shipping stress, causing the case to further fail. This would explain whyFedEx needed to band it with steel strapping. Note: steel strapping, rather than plastic strapping, was used by FedEx. If plastic wheels and thin walled case material was adequate for 90 pounds in the first place, FedEx would have only taped or used plastic banding to hold the overloaded structure together.

Sometimes loss makes it difficult for a person to think rationally. Perhaps this is, arguably of course, one of those times. Packaging guidelines have been there for a long, long time for public reference. And a $100 policy can be no more than $100. If this OP just plain insists on blaming FedEx, then he could use UPS next time. I, myself, prefer UPS. Oh no...looks like a very similar complaint in ROP under UPS. And there's one in USPS too! Looks like if we're going to blame all the shipping companies for cracked plastic cases and broken casters, we'll just have to start buying more durable containers. Too bad plastic is cheap and quality costs more. Any idea why that is?

That plastic case did not come with an unlimitedlifetime manufacturer'swarranty for a reason.

First of all, that "case" is NOT an "approved" shipping container for ANY carrier whether it be FedEx, UPS, or USPS.

They will let you ship it, but they will not be liable for damages.

Did you actually insure it for $1300? I ask because you stated they owe you $1300.

Then, you screwed up when you let the adjuster take the package. There is no reason for anyone to take the package. You let them take the "evidence"!!

Are you really that stupid??

That adjuster only needs to take pictures and fill out a claim report. Nothing more.

However, you will be LUCKY to even get the $100 at this point.

In the future, spend a few minutes and read the shipping guidelines at the FedEx website, or at a FedEx shipping location.