Report: #1460860

Complaint Review: fingerhut -

  • Submitted: Fri, September 14, 2018
  • Updated: Fri, September 14, 2018
  • Reported By: nasefua — baltimore United States
  • fingerhut

    ,
    United States

fingerhut failed to give refund Nationwide

*Consumer Comment: Why?

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I HAVE TRIED TO RETURN OR GET A CREDIT FOR AN ITEM THAT IS PAST THE RETURN DATE AND WAS REJECTED A 50.00 CREDIT!!!!!!!!!!  IT IS RIDICULOUS THAT THEY WOULD RATHER LOSSE A "VALUED CUSTOMER" THAN TO CREDIT MY ACCOUNT.

I HAVE HAD STEADY ACCOUNT INCREASES BECAUSE OF MY TIMELY PAYMENTS.  I BROUGHT AN ALCOVE KNIFE BLOCK AND MY SET IS COMPLETELY RUSTED.  WHILE THE REPRESENTATIVE KEPT APOLOGIZING THAT MY PRODUCT WAS BEYOND THE RETURN DATE, SHE NEVER OFFERED ME A SOLUTION THAT WAS ACCEPTABLE OR EVEN ACKNOWLEDGED RESPONSIBLE ON THEIR BEHALF.  "BUY TARNEX" HOW DARE SHE?

I AM PISSED AND WILL NEVER PURSCHASE ANOTHER ITEM FROM THEM. IT'S RIDICULOUS THAT THERE WOULDN'T BE AN EXCEPTION FOR A DEFAULT PRODUCT.  I AM NOT THE TYPE OF PERSON THAT WOULD WRITE A FALSE STATEMENT.  I AM HURT BY THIS EXPERIENCE.

This report was posted on Ripoff Report on 09/14/2018 08:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fingerhut/-/fingerhut-failed-to-give-refund-nationwide-1460860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Why?

AUTHOR: Robert - (United States)

Why should a company be required to make an exception to their Refund/Return policy just because you are a long time customer. Paying your bill on-time is what is expected so why would you expect any "gold stars" beyond the credit line increases they have given you?

If a company makes an EXCEPTION, then good for you. But if they decide to not make one it does not make it a RipOff. By the way when you start to patrionize other stores don't expect that they would be any different in this situation.

But I am curious, just how long past their return period did you attempt to return it?

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