FIngerHut Processed payment for wrong date! Newark New Jersey

I answered a call from FingerHut on 9/8/15 at around 9:30 am. They where trying to collect payment for the pastdue of 233.00. I told them i could not make that payment today. She offered to pay on another day, which i said "Yes, the 18th!"

The Representative then agreed to set up payment for the 18th and proceded to process that payment. As she went on to confirm the date and payment she paused in the middle, and then said "Im sorry I set it up for today! Can you call your bank to stop paymeny?" I was furious, and said no! I didnt authorize that payment for today, let me speak with the supervisor!

She then put me through to the supervisor, and she said there was nothing they can do! I was so mad and started telling her this is wrong, you made the mistake, and this will put me behind because of your error, and you arent going to do nothing about..which then she hung up!

I called again spoke with Supervisor Eric, and he said all he can do is wait to see if it clears. Then once it process, call him back (which is not possible to get a hold of the same exact person on a 800 number) and then he will see to possibly crediting our account. Which he couldve taken steps that day knowing the error existed.