Complaint Review: FIRST CLASS CARS - SALT LAKE CITY Utah
- FIRST CLASS CARS 801 S STATE STREET SALT LAKE CITY, Utah U.S.A.
- Phone: 801-328-0098
- Category: Auto Dealers
FIRST CLASS CARS THIS COMPANY WILL SAY ANYTHING TO GET A SALE! BEWARE! THEY APPEAR TO HAVE A GREAT PROGRAM BUT IT IS A FALSE REPRESENTATION! DONT FALL FOR IT! SALT LAKE CITY Utah
*Author of original report: First Class Cars Update to Lawsuit
Well, 3 weeks later, we found out that we had been duped. We started receiving phone calls from our bank about the loan for the van. We called & told them about what had happened at FCC to which they responded with confusion, they had never heard of the voluntary repossession & were demanding payment from us. I called FCC to see what was going on & I ended up getting the run around. I was wanting to know where the van was. The person I spoke with became very aloof & refused to help me. He kept telling me that I needed to call another department & ask for a particular individual. When I tried calling the other number, I was told that there wasn't someone with that name working there. I continued to call & was eventually told that I needed to take it up with Low Book. I then call Low Book, who informed me that they had no idea what I was talking about & that my situation seemed really "fishy." So, I called FCC back where the people there acted like they didn't know who I was & had no idea what I was talking about. I decided to give it some time & try calling back later. However, I soon received a call from Low Book stating that some workers from FCC had just dropped the van off & then literally ran away. The manager of Low Book told me that I had 24 hours to get the van off of his lot before he had it towed. I explained the situation to him & questioned the procedure of voluntary repossession. He basically told me that we had been duped. He explained that a voluntary surrender involves much more than we were told. He said what happens is that the lien holder, my bank in this case, would gain possession of the vehicle and would sell it at auction. Whatever they made at the auction would be deducted from what we owed & then they would come after us for the rest. I was in total disbelief. So not only would I be paying for the van, but I now have two more car payments, which is not what we signed up for. He encouraged me to seek some legal help and to keep trying to talk to FCC.I then called FCC to question the situation and was told more lies about who was & wasn't a manager, told a number of different names & eventually hung up on & ignored. My husband then called to just find out the manager's name. He was told completely different names than I was & told a different story. They told my husband they would have someone call us & hung up on him. When we tried calling, we just got voicemail.
We were lied to just so they could make some money. We NEVER would have entered new contracts had we thought we would still own on the van.
So, my husband and I decided to form a complaint with the Better Business Bureau. In retaliation, FCC came and attempted to reposses our cars when we had not even missed a payment! After consulting with a lawyer, we filed a small claims suit against the company due to their "improper sales practices."
DO NOT BUY A VEHICLE FROM THIS COMPANY!!!
This report was posted on Ripoff Report on 02/13/2008 03:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-class-cars/salt-lake-city-utah-84401/first-class-cars-this-company-will-say-anything-to-get-a-sale-beware-they-appear-to-have-308699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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