Flagship Merchant Services excessive hidden fees Thousand Oaks, CA Internet

Flagship Merchant Services seems to have very low fees. Their up-front stated fees for transactions are very low. Low fees are essential in our business and we asked a lot of questions of their service rep to confirm before signing up that these are the only fees.

Our first invoice however included $16 of fees that seemed to be for billing. We wanted to cancel paper billing to save the fees and were told this is impossible! There were other charges but the biggest is $99 for "PCI Annual Fee". Another non-disclosed fee. In three months a service that should have cost our small business no more than $60 total has charged us over $300!