Complaint Review: flex-trax - Internet
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- Author Not Confirmed
- flex-trax Internet USA
- Phone:
- Web: www.flextrax.com
- Category: Auto Parts
flex-trax Tony bright sent broken,don't fit,not of quality won't refund my money cleveland tennessee
*REBUTTAL Owner of company: Offered to repair or replace defective unit!
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Received my order from flextrax and one of the pieces was shipped broken. Tried installing on my truck and discovered these are way more difficult than what they say on their website. They were to loose and I tried every way to see if they would go on safely. They do not seem safe and since they sent part of my order broke and for them not to notice this as they boxed them up , I was confident to send them back. I tried calling and had no success.I finally got an email sent to them and Tony bright said he can not refund my money as I had clicked on something stating no returns. I did not see that and explained they are in brand new condition and broke and I would like to return them with a full refund. He said he cannot do that. I feel I am being ripped off by this person. It's only been a few days I got these in the mail.I guess he knows his products are being sent to customers with no refund. If they were of quality he probably would be glad to please his customers.
This report was posted on Ripoff Report on 09/12/2014 05:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/flex-trax/internet/flex-trax-tony-bright-sent-brokendont-fitnot-of-quality-wont-refund-my-money-clevelan-1176455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Offered to repair or replace defective unit!
AUTHOR: Tony Bright - ()
SUBMITTED: Tuesday, September 16, 2014
Unit purchased was damaged during shipment and We offered to repair and re-send the purchased product back fully repaired at zero additional cost to him, because this was clearly a factory defect which was covered by our 1 year warranty. We explained this to the customer and also that this is the very first time a link has ever been broken during shipping in over 15 years of service. He flat refused to allow us to honor said warranty and his temperment and rude (unprofessional) conduct would not allow us do the right thing in this matter.
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