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Report: #1353417

Complaint Review: FlexJobs - Denver Colorado

  • Submitted:
  • Updated:
  • Reported By: Kandy — Mississippi USA
  • Author Confirmed What's this?
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  • FlexJobs PO Box 371680 #23790 CO Denver, Colorado USA

FlexJobs flexjobs.com and FlexJobs Corporation refuse to issue correct refund; issue on their end; Denver Colorado

*Author of original report: Refund issue resolved

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I paid for a 1 year membership on FlexJobs on April 2016. I decided to cancel my 1 year membership with FlexJobs on either 01/23/2017 or 01/24/2017. I was told that my money will be back into my account within 2-3 business days. I called on Tuesday, 01/31/2017 (which I thought was the 3rd day) to see why my money is not back into my account. She told me that the third day would be tomorrow since my membership was cancelled on Friday, 01/24/2017. She said if it is still not in there I should check with my bank. I emailed this information to FlexJobs too. Someone else responded to me showing me a screenshot of the transaction; etc. being refunded to me. However, I noticed that it was being refunded with a different card/card # that I had last year at the time. I asked them could they either direct the refund to either my new card # or my Paypal account, which have the same e-mail address. The customer service person in email told that they could do a transaction refund twice. I could check with my bank to do that. It is now Wednesday, 02/01/2017. This would make the third day, and my money is still not back into my account. I called my bank this morning and they told me that they see no transactions from FlexJobs or FlexJobs.com nor any pending transactions from FlexJobs or FlexJobs.com. They told my money would still be back into my account (which was always the same) even if I paid for it with a different card last year. When I emailed FlexJobs again about this information, they told me that they credited back my account and even gave me a transaction information so my bank could check it on there end. When I called Regions Bank back again about this issue, they told me that they would be unable to do anything if it was credited on an old debit card. They told me that the company that I am complaining about FlexJobs would have to send me a check or some other way to get my money back. She told if they credited back to my old debit card then the funds will go back to FlexJobs. Regions Bank told me that the problem is on FlexJobs' end since they had my money. They should find a way to give it back to me. The Regions Bank customer service representative refuse to e-mail me or send a letter stating that information or show me information in writing about their polices. I called FlexJobs back again & they told me they would be unable to send me a check, send it to my PayPal account, or give back my funds on my current debit card until they have their funds back from Regions Bank. Both Regions Bank & FlexJobs are scamming me and refusing to their jobs & do what is right.

This report was posted on Ripoff Report on 02/01/2017 04:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/flexjobs/denver-colorado-80237-5680/flexjobs-flexjobscom-and-flexjobs-corporation-refuse-to-issue-correct-refund-issue-on-1353417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Refund issue resolved

AUTHOR: - ()

POSTED: Wednesday, February 08, 2017

My issue with FlexJobs was fully resolved.  They credited it back to my old debit card. The problem was with my bank because I filed a complaint against them too. The manager at the local branch in my town got to the bottom of it & seen that it was my bank's issue, which is a rare case. He explained that it must have been a glitch or issue in their system. He contacted the headquarters & got them to give me my money in my current account/debit card. I got the money out of my account today. I had apologized to FlexJobs. I will let the BBB know that my issue has been resolved well.

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