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Report: #1422306

Complaint Review: Fort Worth Star Telegram - Fort Worth Texas

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  • Reported By: Kathryn — Grapevine Texas United States
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  • Fort Worth Star Telegram 808 Throckmorton St. Fort Worth, Texas United States

Fort Worth Star Telegram Fort Worth Star Telegram - Most Unethical Company Around Fort Worth Texas

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Per the terms of service noted in the Renewal Subscription Notice dated 9.20.2017 the subscription would "automatically renew after the initial term at the current rate unless you tell us to cancel.”  The start date of the new service would be “09/20/17” listed on this notice.  This is the only notice I have received since my initial purchase.

  I provided call history from 09/19/17 that shows a 9 minute phone call from my number as listed on my account where I cancelled my service.  This was my third attempt calling customer service due to their limited hours.   Today, January 10th, I received my only other correspondence from the Star Telegram in the from of two notices both dated January 3rd.  One is an initial notice of a past due balance due ($16.73) and the second is a collections notice from A.R.M.   Their salesman do not have an issue calling me late at night - post nine PM.  

However, it takes multiple tries to cancel my prepaid service because of their extremely limited customer service hours.  Then after canceling my service, I receive both a collections notice and a past due notice one the same day, dated the same day?    Since I have canceled they have left me multiple message trying to get me to resubscribe and I have not received the paper.  However, I have a bill and collections notice for something.    I did everything exactly to per the Terms of Service yet my credit and time is still being wasted. 

This report was posted on Ripoff Report on 01/10/2018 09:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fort-worth-star-telegram/fort-worth-texas/fort-worth-star-telegram-fort-worth-star-telegram-most-unethical-company-around-fort-wo-1422306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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