fromyouflowers from you flowers From you flowers truly does not care about its consumers old saybrook Connecticut

BUYER BEWARE from you flowers is a total rip off.  #fromyouflowers I would like to personally thank you for not only providing me with the WORST customer service but for not going through on your offer to correct your error. No one let me know my flowers were not delivered Friday, when I called in to see why the agent made me feel like I was annoying her by calling in. Here we are Monday afternoon and the flowers still have not been delivered. 

After I email again to see whats going on I get an response offering a full refund AND a complimentary arrangement sent, I accept the offer then ask when it will be redelivered, to which I get a response from Stephanie S. stating "only a refund will be given and no arrangement sent but please keep us in mind for future orders." Wow. Going forward you should not offer to as you did to correct YOUR error and set the improper expectation: "We have every intention of providing the best solution available to resolve the issue as soon as possible and regain your confidence in our company. Therefore, we would like to confirm a full refund and to offer you a complimentary florist designed arrangement to show how deeply sorry we are for the substandard service demonstrated by our company." Wait just kidding we are going back on our word.

Looks like FromYouFlowers does not really care. I will be taking my business elsewhere.  I found out that 4 people I recommended them to this past week ALL had horrible experiences and some never got their flowers either. Way to fail on the biggest holiday in your industry of the year. Worst customer service EVER.