REVIEW UPDATE: May 16, 2018: Frontier Merchant Capital Group remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Frontier Merchant Capital Group is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Frontier Merchant Capital Group has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Frontier Merchant Capital Group has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Frontier Merchant Capital Group remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Frontier Merchant Capital for its full commitment to quality customer service.

Ripoff Report's discussions with Frontier Merchant Capital Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Frontier Merchant Capital Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Frontier Merchant Capital Group's principal, Ari Todd, has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful businessman, Mr. Todd feels it is critical to listen to his clients and respond properly.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Frontier Merchant Capital Group truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Ari Todd during an onsite inspection held by a third party verification company with no biases towards Frontier Merchant Capital Group.



Frontier Merchant Capital is a full service marketing company and advisory firm for publicly traded companies in Canada. They offer several services for their clients including road shows, public relations, media, and general investor relations. Ari Todd further explained that they, "partner with bigger brands in our industry...to do additional types of services for clients.

Leads for Frontier Merchant Capital are primarily obtained through referrals, existing customers or clients, or research on companies that they believe to be undervalued. The sales process begins with Frontier Merchant Capital reaching out to the prospective clients and explaining their services and how their company can benefit. From there is the client is interested, "we'll typically propose a financial market consulting agreement to them. This includes our services and often includes an investment from us to them, and at that point we will assign a client lead."

CUSTOMER CARE & COMPLAINT RESOLUTION – FRONTIER MERCHANT CAPITAL GROUP

During the onsite interview Mr. Todd was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Todd expressed that they very rarely receive complaints due to their excellent customer service. Mr. Todd further stated, "we try to always go beyond the call of duty when it comes to service. When a company for example isn't seeing the results from their meetings maybe they're not presenting well or maybe it's not the right type of deal for the market conditions. We will offer other services including our partner services."

When asked to comment on complaints posted on Ripoff Report's website Mr. Todd stated the following, "so those reports have now been found to be from a fake email and a fake alias...we thought it was a particular competitor who actually used to work for us who had access to that particular client agreement. They posted the client agreement to make it look like it actually was a client, but we still work for that particular client for about four years now and that client has given us an affidavit that they never wrote that report." Mr. Todd further stated, "we are quite confident that prior sales staff and prior contractor were responsible for these reports."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Todd stated, "even though we didn’t do the things that were put into that report we’ve actually created a trading policies and procedures manual internally as a document to ensure that nobody in the company is doing anything along the lines of what’s being accused or talked about in the report. It’s an additional layer of policy, procedures, and internal governance around those types of activities."

Frontier Merchant Capital is proud to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means a lot to us to clear our name, and we really appreciate that Ripoff Report has a program like this where a legitimate company can discredit bogus reports from competitors."



STATEMENTS FROM FRONTIER MERCHANT CAPITAL GROUP – ARI TODD - CEO

" " We love what we do, and we feel that is why we continue to improve our services and ability to help our clients more and more every day"

Frontier Merchant Capital Group's "When you work with the Frontier Merchant Capital Group: ''Consider Yourself Connected' Frontier Merchant Capital Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, ""Our team atmosphere and entrepreneurial environment rewards all team members fairly, based on their value add for clients and for the group"

Ripoff Report was pleased to learn that Frontier Merchant Capital Group's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM FRONTIER MERCHANT CAPITAL GROUP

Frontier Merchant Capital Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Frontier Merchant Capital Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Ari Todd and the rest of the Frontier team, Ripoff Report is convinced that Frontier Merchant Capital Group is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Frontier Merchant Capital Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.



Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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