Complaint Review: Ripoff Report | Frontier Merchant Capital Group Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Frontier Merchant Capital founded 2007. Frontier Merchant Capital works with 40+ TSX, TSX.V and CSE companies and has previously worked with 200+ publicly and private listed companies. Frontier Merchant Capital providing valuable services in a low risk, high reward model. - Toronto Ontario
- Frontier Merchant Capital Group Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Frontier Merchant Capital founded 2007. Frontier Merchant Capital works with 40+ TSX, TSX.V and CSE companies and has previously worked with 200+ publicly and private listed companies. Frontier Merchant Capital providing valuable services in a low risk, high reward model.
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Frontier Merchant Capital Group Verified TRUSTED Business REVIEW: Frontier Merchant Capital Group is focused on establishing lasting and valuable long term relationships with clients and the financial community. Frontier Merchant Capital Group recognized by Ripoff Report Verified™ as a trusted business and service provider and a smart choice for marketing small cap companies.
*UPDATE: Frontier Merchant Capital Group recognized by Ripoff Report Verified™ as a safe business service.
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REVIEW UPDATE: May 16, 2018: Frontier Merchant Capital Group remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Frontier Merchant Capital Group is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Frontier Merchant Capital Group has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Frontier Merchant Capital Group has remained actively engaged and improving the way they address customer service complaints. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org.
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Frontier Merchant Capital for its full commitment to quality customer service.
Ripoff Report's discussions with Frontier Merchant Capital Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Frontier Merchant Capital Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Frontier Merchant Capital Group's principal, Ari Todd, has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful businessman, Mr. Todd feels it is critical to listen to his clients and respond properly.
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Frontier Merchant Capital Group truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Ari Todd during an onsite inspection held by a third party verification company with no biases towards Frontier Merchant Capital Group.
Frontier Merchant Capital is a full service marketing company and advisory firm for publicly traded companies in Canada. They offer several services for their clients including road shows, public relations, media, and general investor relations. Ari Todd further explained that they, "partner with bigger brands in our industry...to do additional types of services for clients.
Leads for Frontier Merchant Capital are primarily obtained through referrals, existing customers or clients, or research on companies that they believe to be undervalued. The sales process begins with Frontier Merchant Capital reaching out to the prospective clients and explaining their services and how their company can benefit. From there is the client is interested, "we'll typically propose a financial market consulting agreement to them. This includes our services and often includes an investment from us to them, and at that point we will assign a client lead."
CUSTOMER CARE & COMPLAINT RESOLUTION – FRONTIER MERCHANT CAPITAL GROUP
During the onsite interview Mr. Todd was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Todd expressed that they very rarely receive complaints due to their excellent customer service. Mr. Todd further stated, "we try to always go beyond the call of duty when it comes to service. When a company for example isn't seeing the results from their meetings maybe they're not presenting well or maybe it's not the right type of deal for the market conditions. We will offer other services including our partner services."
When asked to comment on complaints posted on Ripoff Report's website Mr. Todd stated the following, "so those reports have now been found to be from a fake email and a fake alias...we thought it was a particular competitor who actually used to work for us who had access to that particular client agreement. They posted the client agreement to make it look like it actually was a client, but we still work for that particular client for about four years now and that client has given us an affidavit that they never wrote that report." Mr. Todd further stated, "we are quite confident that prior sales staff and prior contractor were responsible for these reports."
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Todd stated, "even though we didn’t do the things that were put into that report we’ve actually created a trading policies and procedures manual internally as a document to ensure that nobody in the company is doing anything along the lines of what’s being accused or talked about in the report. It’s an additional layer of policy, procedures, and internal governance around those types of activities."
Frontier Merchant Capital is proud to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means a lot to us to clear our name, and we really appreciate that Ripoff Report has a program like this where a legitimate company can discredit bogus reports from competitors."
STATEMENTS FROM FRONTIER MERCHANT CAPITAL GROUP – ARI TODD - CEO
" " We love what we do, and we feel that is why we continue to improve our services and ability to help our clients more and more every day"
Frontier Merchant Capital Group's "When you work with the Frontier Merchant Capital Group: ''Consider Yourself Connected' Frontier Merchant Capital Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, ""Our team atmosphere and entrepreneurial environment rewards all team members fairly, based on their value add for clients and for the group"
Ripoff Report was pleased to learn that Frontier Merchant Capital Group's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM FRONTIER MERCHANT CAPITAL GROUP
Frontier Merchant Capital Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Frontier Merchant Capital Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Ari Todd and the rest of the Frontier team, Ripoff Report is convinced that Frontier Merchant Capital Group is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Frontier Merchant Capital Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Frontier Merchant Capital Group Ari Todd, Rick Kennedy Toronto Ontario
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM FRONTIER MERCHANT CAPITAL GROUP:
This report has been proven to be 100% false. It appears as if a Frontier client is writing the post, but in fact, a fake email and alias was used by the poster, likely by a Frontier competitor. The client described in the post has give Frontier an affidavit that they did not write this post.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Ari Todd / Rick Kennedy
FronTier Consulting AKA FronTier Merchant Capital Group AKA FronTier MCG
They approched me in a very general email about being intersted in investing in my company. I ignored the email and then they called me a day later. Somone very you read a script somewhat to what the email read. I asked a few questions that he deferred to a discussion with Management. As a company running out of money and nowhere else to go, I decided to take the call. Before the call I went to their website www.frontierconsultingltd.com The call came and I dialed into their line, the same person that invitied me to chat with management was on the line so I began to ask questions about their company and what I found on the site. 10 mins into our scheduled call, the CEO, Ari Todd showed up on the call. He was friendly and seemed to have a real business going that invested and offered market support through meetings and buying. We came to terms on the first call and had his secretary, Rick Kennedy send out his proposal to us. this is what it said:
I have attached our proposed agreement (“LT FMCA”) for xxxxx resources to start xxxxxxxxxx, developed by Ari Todd, FronTier’s Founder and CEO. The purpose of this work plan is to attract financing and market support for client. This email is confirmation that FronTier Group shall make a $100,000 principal capital investment comprised of
- $70,000 into the proposed financing and
- $30,000 into the proposed FT financing into gypsy swap at proposed financing’s price
FronTier would schedule 1 day of aggressive road show meetings (some 6 to 10 contacts) per month in Toronto Montreal, Calgary and Vancouver and other major Canadian cities; meetings can be rolled over onto the following month(s), or, conversely, can be used in sooner months instead of later months if strategic.
FronTier shall profile xxxxxxxxxx resources via social media and online marketing through Facebook, Twitter, LinkedIn, themarketbulls.com at no extra cost, and shall include one press release email distribution per month (it can also be rolled over onto the following month) to 12,000 registered brokers in Canada, 14,000 individual investors, 90,000 registered brokers in United States, 4500 close industry contacts and colleagues - through our five (5) FronTier offices.
Please note FronTier will commit additional capital to participate in the market, and also organize ongoing calling campaigns around major news.
The proposal includes FronTier corporate concierge; preferred rates and assistance with hotel bookings in Canada and US.
FronTier through its affiliated Exempt Market Dealer (“EMD) shall be provided with a 1% override on any capital raised from parties we have introduced for any brokered monies raised.
Please contact Ari Todd, or myself if you have any questions
And also please note the following
- FronTier reserves the right to cancel this agreement and investment commitment at any time if the share price falls more than 10 percent below placement offering price.
- And that unless a signed copy of the proposal is emailed back before xxxxxxx xxxxxxx that this proposal shall expire.
I thought 100k in an order would be great and could keep the company running for a few more months. There was an attachement that was their marketing agreement that was going to cost me 63k +hst. Regardless, I accepted the offer and arranged a swap and did the deal.
4 months laterthe entier $ 100k worth of stock was sold off gradually. 2-3 new accounts were selling that I have never seen in our trading history. I called him and emailed him but he denied that it was him.
As part of the marketing services they would make introductions to investors / brokers / bankers etc. The person who walked me around had no idea what our company was about or how to even talk industry language. This was the same person who booked my meetings. When I arrived to my meetings most had no idea about us and I wasted my time explaining our company to them rather then taking quiestions. They arranged a big lunch that cost me more than I wanted to spend and no one there had the slightest interest in my company.
After all this, I looked into their team on the site www.frontierconsultingltd.com
Ari Todd- His real name is ari toderovitz and ther isn't too much on either of the Ailias'
Rick Kennedy on the other hand, has a wikipedia page http://en.wikipedia.org/wiki/Richard_R._Kennedy that shows he was convicted of fraud in 2004 and sentenced to 15 months in Prison.
- How is he working for a merchant captial group that deals directly with publicaly traded companies? Funniest part is his signature is associted to investment propositions representing the company.
I am always curios to know if any other compaies have worked with Ari Todd or Frontier Consulting, now calling themselves FronTier Mercaht Capital Group.
This report was posted on Ripoff Report on 09/14/2013 08:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/frontier-merchant-capital-group-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-frontier-merchant-capital-founded-2007-frontier-merchant-capital-works-with-40-tsx-tsxv-and-cse-companies-and-has-previously-worked-with-200-publicly-and-private-listed-companies-frontier-merchant-capital-providing-valuable-services-in-a-low-risk-high-reward-model/toronto-ontario/frontier-merchant-capital-group-ari-todd-rick-kennedy-toronto-ontario-1084457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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