FTD.com Charged for Flower Bouquet - Didn't Deliver Anything - Late on Refund Ripoff Internet

I order and was charged to send a bouquet of flowers to my mother at a well-known retirement community in Pembroke Pines, Florida. Valentine's Day came and went with no delivery. Of course, my card had been charged the day I ordered.

My mother's address was complete and her phone number provided. My number was provided in the account information as well - No calls were received.

The next day, February 15th, also came and went with no delivery. The toll-free number was used to no avail - 35 minute (+) wait each time (They state up front 30-minute wait).

I sent a couple emails to their customer service. They responded on the 19th stating that the delivery won't be able to make it by Valentine's day -Perhaps they were thinking 2007? The email stated that they were going to refund the order and offer a 10% discount on a future order. Gag.

Today, is the 21st of February - There are still no pending transactions (incoming transfers/refunds) at my bank account.

My recommendation is that no one use FTD.com for purchasing anything.

John
Philadelphia, Pennsylvania
U.S.A.