X  |  CLOSE
Report: #192553

Complaint Review: Galaxy Mall - Orem Utah

  • Submitted:
  • Updated:
  • Reported By: Martinez California
  • Galaxy Mall Orem, Utah U.S.A.

Galaxy Mall ripoff results in more than full cash refund Orem Utah

*Consumer Comment: Info for other Californians

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

In August 2000, a friend and I both attended Galaxy Mall's presentation seminar and signed up. When we realized they had fooled us into thinking we were receiving web-presence in return for our $3,200 each, I went to an attorney.

In the small print on the back of the sales slip, the attorney pointed out that to hinder consumers from suing the company, they required consumers to come to Utah to sue them.

I made phone calls and found the Small Claims Court in Orem, Utah. I was directed to their website and read all the rules. I filed my complaint and paid a process server (also found by talking to a woman over the phone at the Orem court).

My friend and I were given separate court dates two weeks apart. We flew into Salt Lake City, rented a car and drove to Orem about 45 minutes away both times.

We won both of our cases, Galaxy appealed. The judge was annoyed that Galaxy appealed the decision with no basis other than to harass my friend and I by making us fly up again, rent the car, etc. So up to the end they employed dirty tactics.

Fortunately for my friend and I, we both could afford the extra expense and both of us could get off work.

In the end, each of us received a full refund plus all expenses to sue (airfare for both of us to fly up 4X-- since we went together as a witness for the other at each hearing, food, van service to the airport in California, rental car in Utah, court filing fees, process service fee).

In court at my appeals hearing, their team of attorneys told the judge that this was the first time they had a dissatisfied customer. I produced the Better Business Bureau report off the Internet that showed another customer had sued them! Ha-ha!

Looking back, the whole experience was kind of fun and sure makes a great story. It took about 6 months from writing a demand letter (sent registered mail) for a full refund to a settlement check. I went from feeling like a fool to feeling fantastic.

Kathy
Martinez, California
U.S.A.

This report was posted on Ripoff Report on 05/21/2006 11:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/galaxy-mall/orem-utah/galaxy-mall-ripoff-results-in-more-than-full-cash-refund-orem-utah-192553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Comment

Info for other Californians

AUTHOR: Larry - (U.S.A.)

POSTED: Sunday, May 21, 2006

This information may be of help to those Californians who have been ripped off more recently and found themselves saddled with the burden of suing in some state other than their own.

"An agreement entered into or renewed on or after January 1, 2003, establishing a forum outside of California for an action arising from an offer or provision of goods, services, property, or extensions of credit primarily for personal, family, or household purposes that is otherwise within the jurisdiction of a small claims court of this state is contrary to public policy and is void and unenforceable." California Code of Civil Procedure 116.225.

My interpretation of this statute is that if you made the deal in California you can sue in California no matter what the contract may state.

Respond to this report!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now