GamePal possible gil fraud for ffxi Dunno Internet

Hello,

I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports.

Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee.

We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information the reason for the delay on your order is simply that we have to do verifications call on first time customers. Every major company on the internet today has to verify you by phone. Yes, it can take long sometimes, and we make sure we call you as soon as we can, and attempt to make several calls, but name another registered large corporation company on the internet that does not make phone calls to first time customers. Amazon, Buy.com, PayPal, even IGE require first time phone calls. This is the reason for the delay on the gil and you did get your gil right away as 95% of our orders are delivered within the hour. If you think there is another company out there that can top our services on currency delivery, please email support with the name and show this ripoffreport post, and we will credit you a redeeming code for a future purchase.

Please ignore Bill APEX above, he is an employee that was fired because of the poor customer service and is actually the one who did cause issues with you on customer service as you were most likely speaking to him directly. It was our fault that we hired an incompetent person to hire this individual who has a track record of being fired because of poor performance. If you fell victim of this individual, please contact our support, and we will offer a coupon bonus for all future purchases.

Not only is his comments completely false only to damage our reputation, but his nonsense has got him fired from multiple jobs because of the actions he decides to take.

NOTE TO BILL: If you continue posting comments about our company which is a violation of your NDA, not only will we pursue legal action, but you can expect your employment at your current job to get terminated along with us posting your personal information as well since you can't seem to stop.

http://profile.myspace.com/index.cfm?fuseaction=user.viewprofile&friendid=20604779

We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered.

Please contact our email support if you have any additional questions, thank you

- Support Team

I used to work for gamepal. Bascially, their "verification" is because they have so much inbound fraud from stolen credit cards and paypal accounts that they want to cover themselves before they send off currency.

Their currency orders are naturally slow because they do not supply the currency, they simply purchase it from other vendors. Their live chat is run down by poor philipinos overseas and they have to communicate back and forth between an Americans for anything to be accomplished. But honestly, they are a joke.