Complaint Review: Gateway Computers - Internet
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- Author Confirmed
- Gateway Computers www.gateway.com/about/ - 16k - Internet U.S.A.
- Phone: 800-846 2000
- Web:
- Category: Computer Manufactures
Gateway Computers Warning do not buy a gateway product if you may need customer support Internet
*Consumer Comment: Same issue, found resolve
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I bought a $2200 laptop from Gateway and needed a new hard drive as the one it came with was too small. I then bought new hard dive but needed my operating systems disk copy. I called Gateway Arizona #800 customer support on jun 3 and was told they would send my copy for free in 3-5 days as part of my contract. After jun 7 I called back as I did not receive my disk. It is impossible to get help from Gateway quickly on their 800# it took many calls and over 1 hour to get to a person on this second attempt to get my OP system. They told me that it was B.O. and I would get it by jun 17. On jun 17, I again did not receive my Op system and spent 2 hours over 5 attempts to get help on the 800 #. I was again (by customer support) told that I may get it by June 23. So far Gateway has lied and lied to me, changing there story over and over. I believe I will never get my OP system and there is no one at Gateway who will help or be responsible, and no one a good customer can contact, as Gateway does not stand by there contracts.
Mike
Clearwater, Florida
U.S.A.
This report was posted on Ripoff Report on 06/17/2008 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gateway-computers/internet/gateway-computers-warning-do-not-buy-a-gateway-product-if-you-may-need-customer-support-i-341175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Same issue, found resolve
AUTHOR: Storyofabeauty - (U.S.A.)
SUBMITTED: Tuesday, June 24, 2008
To whom it may concern, my husband experienced almost the exact same thing with Gateway. We finally took our issue to our local news, and they were able to get us results FAST. They got in contact with the corporate office (who had 'no idea'), and they replaced his computer, free of charge, and they launched a full investigation into the techs who should have handled it in the first place.
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