global warranty group my phone broken last month and globe warranty is giving me the run around to replace it or see me a check. they been promising me see February 25th 2014 siant james New York

I purchase a new phone from metro pcs and it broke I hand insurance on it global warranty group. so I sent it to them on February 18th 2014 they told me in 3 day I will recieve my new phone. I waited a week then I call back on the 25th of February and they told me they aint have my phone in stock so they was going to send me a check for $450 which was a rip off due to the fact I paid $500 for the phone but I was told I will receive the check by regular mail that was on the 25th of February. up till know I haven't recieve a check yet and every time I call for some answers or see whats going on they always telling me that they will send a email to the department that in charge of releasing the check and they get back to me within 24 to 48 hours. up to now thats department have never call me yet