Report: #1039087

Complaint Review: Go Smart Mobile

  • Submitted: Fri, March 29, 2013
  • Updated: Thu, April 25, 2013
  • Reported By: ann in Broward — Broward Florida
  • Go Smart Mobile
    1861 N FEDERAL HWY
    United States of America

Go Smart Mobile GoSmart. GoSmart Mobile prepaid cell phone plans, GoSmart Mobile prepaid cell phone plans Internet

*Consumer Comment: Overall A Good Service with Some Caveats

*Consumer Comment: AVOID THIS COMPANY

*Consumer Comment: Great for texting and that is it.

*Consumer Comment: Excellent Experience

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Go Smart Mobile is a rip off.

I went in to transfer my service to Gosmart mobile and the turn on a new number out-of-area!!
After they turn-on the wrong telephone number. They refuse to refund me 70.00
35.00 for the simcard (retails on their website at  $8.00) and  35.00 service.

I called GoSmart Customer Service and they told me to go back to the store. The store said no.
which left me with a useless service.  To fixed the problem, I have to pay out my pocket another 70.00(at a different location)  to get services.  This error closed off all communication from my old telephone line!A complete Nightmare.

Do not use them. There are many other service (flat monthly charge) out there.

  • Go Smart Mobile- Difficult to pay

  • Go Smart Mobile- Hard to find location

  • Go Smart Mobile- Nothing is every their fault

  • Go Smart Mobile- untrained and ghetto employees

  • Go Smart Mobile-Rip off - get quick company
Go Smart Mobile service sucks. [continued below]....
..... No towers, drop calls crappy company.

I filed a complaint with the FCC. The FCC told them to resolve this issue with me.
The head office of Gosmart call me (b .  A real -jackass.After accuse me of lying I proved I was not at fault.  I told him I am very familiar off my rights as a consumer and not to lie to me. He said he still cannot return my money. I ask him why did he call me. He said only because the government told him to reach out to me.
And he could not refund my money because I use the phone service - to call Go Smart Mobile Customer line -  UNBELIEVABLE

Please dont do this to yourself!!!go somewhere else and let Go Smart Mobile go away.

This report was posted on Ripoff Report on 03/29/2013 12:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Overall A Good Service with Some Caveats

AUTHOR: TheGreatDuggo - (USA)

I was actually intending to sign up with T-Mobile but the GoSmart store flies a T-Mobile flag outside and I thought it was the T-Mobile store whcih was in fact one block further up. I wanted a cheap phone and they were offering a decent looking LG phone for almost nothing in exchange for buying 2 months of service. It was only then that I realized I was buying a pre-paid service, but the terms seemed reasonable so I went ahead with it. It was only later I figured out that GoSmart is not actually T-Mobile, it is a distinct company owned by the same group as T-Mobile and they share the same network. That's fine but it was a bit misleading.

Having said that, there are a couple of downsides. First off, you can't receive shortcodes - no idea why that is not supported - but, shortcodes are what are what service providers use to send text messages. For instance, with online bank transactions, the bank uses security code messages - GoSmart will not accept these, so you can't do this online transactions. These messagess are also used to warn of fraudelent activity, so if you are trying to take out money abroad from an ATM and the bank flags it as suspicious, you get a shortcode message that you can simply reply to to free up the transaction. If you don't get this then you don't know why the wothdrawall was rejected and you have to call the bank to release it and it takes a lot more time and effort and you may not be able to connect the call.

The other thing is that international / wifi connectivity seems to have issues. I haven't fully figured this out yet, whether it's just a problem when connected to wifi or an international connectivity issue or both. 

The last thing is that the phone locks up periodically, which is something that I have ocasionally seen on other phones, but with this phone it happens a lot more often. THe phone becomes less and less responsive and in the end you have to pull the battery, which is pretty annoying.

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#2 Consumer Comment


AUTHOR: Curry - ()

The absolute WORST customer service EVER! I have never had so much difficulty dealing with a all my 33 years. If this is the way T-Mobile (GoSmart's parent company) is now doing business, we are more than willing to pay more money for AT&T.

If you want to keep your number (port your number over to them), GOOD LUCK! They've basically locked our number in limbo-- they can't release/cancel it, nor can they activate it. We have been working on it for WEEKS... absolutely deplorable customer service!


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#3 Consumer Comment

Great for texting and that is it.

AUTHOR: MrAnderson411 - ()

I've had this service for 2 months on an iPhone 3GS and I plan on canceling it after this month. The texting is the only thing that works and that's if you can find signal. I'm in central Los Angeles and I have issues here constantly. The data is poor at "3G" speeds and often results in errors while browsing. I don't even bother calling people as it drops calls left and right, and I can't even send out a call when I need it to. I work in entertainment and having a phone that doesn't drop calls and has constant signal is VERY important to me. This service is good for you if you rarely use a phone and don't want to spend more than $35 on a monthly bil....but you're paying for a useless service other than texting.

I hate being stuck with AT&T but I don't want to lose my unlimited data with them either

It's sad how these companies hold us by the balls
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#4 Consumer Comment

Excellent Experience

AUTHOR: giorgio - ()

After many years and thousands of dollars spent with the Big 3 Contract Cell Phones providers I finally entered the Pre-Paid world with GoSmart Mobile. I can not describe with words the change.

So far it can't be better! Contrary to the original poster I did not go to any dealer (why should I need a 3rd party if I am trying to stay away from rippoffs?) I ordered the SIM cards online and they arrived as promised. After unlocking my smart phones (2) with the contract provider (contracts had run out) and call GoSmart and they answered in less than a minute, set me up for my new accounts and in less than an hour and was sliding in the Gosmart SIM cards on the phones.

The services wroks flawlessly for everything, voice, text and web. The complaint I hear is that web is 2G, well it works as good as 3G or even 4G for regular e-mails and light browsing and at the end I barely use web over the network since there is free WiFi pretty much everywhere I go these days. Why should I pay the big companies an expensive data plan that I seldom use?

For $35 a month ($37.45 after taxes) unlimited everything I take Gosmart over any other provider in the blink of an eye, at the end if one day they let me down I AM NOT TIED NO A CONTRACT so I can walk out at any time.
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