Complaint Review: Goldmoney - Toronto Ontario
- Goldmoney 324 Adelaide St. West, Suite 307 Toronto, Ontario Canada
- Phone: +18555834653
- Web: www.goldmoney.com
- Category: Credit & Debt Services
Goldmoney Impossible to Access Account, stonewalled by company. Toronto Ontario
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It's ironic that I received the most impersonal and inadequate customer service from goldmoney because I originally turned to goldmoney because I wanted to diversify from the impersonal banking system. I have been trying to access my account for months now, and have not received an adequate response. When I first opened my account I opted for two factor authentication. This means I had to confirm my cellphone number before accessing my account online. Unfortunately, I no longer have that cell phone number, and consequently can not access my account. Goldmoney first gave me a ridiculous set of things I had to do to access my account including holding up a paper bill of my new cellphone number(don't receive paper billing) next to a screen shot of something on laptop while holding a passport. Basically just a ridiculous set of things I couldn't do. They since completely stopped responding to my repeated requests for a verification process I can actually do. I have very small holding less than 200 dollars, but I needed that money, and goldmoney has been completely indifferent to me as a customer. I have been unable to access MY money. I just think it's sad that goldmoney is no better than the impersonal financial system they claim to be an alternative to. They missed an opportunity to have a loyal customer because I will continue to use precious metals but with a different company in the future. I hate goldmoney.
This report was posted on Ripoff Report on 10/19/2017 10:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/goldmoney/toronto-ontario-m5v-1r4/goldmoney-impossible-to-access-account-stonewalled-by-company-toronto-ontario-1407433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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