Report: #433584

Complaint Review: GOSSETT MAZDA/ Hyundai - Memphis Tennessee

  • Submitted:
  • Updated:
  • Reported By: trumann Arkansas
  • GOSSETT MAZDA/ Hyundai 1870 Covington Pike Memphis, Tennessee U.S.A.


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MY car a 2007 mitsubishi was taken to a mitsubishi dealer because we wanted the car repared right with the right parts , the car has only 18000 miles ,the car was towed to the nearest mitsubishi dealer gossett in memphis tenn

the reason it was towed because the radiator was leaking,i was called next day by Treasa Darnell and was told a rock had hit the radiator and it would not be covered under warrenty.I told her it didnt matter just fix the car.

She told me $520 plus tax so i told her to go ahead and fix the car,she said i could pick it up the next day.when i picked up the car i was told the price was $596.68 ,i paid and started to drive away ,the warning lite came on check engine soon

i went back into the office and the auto mechanic was there and said lets go check it , while walking to the car ,the mechanic said thats a california car and has smog hooked up to the radiator , he said i tryed to save you some money.

I put a stock radiator in it and he showed me how he had taken a plastic tie and tied it to the radiator,he said i didnt think it would work. he said the car was fine and to drive it with the warning lite on

I went back into the office and talked to miss Darnell and told her that this was not going to workand was told if i wanted the calif radiator in the car it would cost me $1200dollars,plus installation.Iasked about the other radiator in the car and was told it has been installed so you bought it.

I ask what kind of warrenty was on it and was told 12 months, i told her this isnt right something must be done ,she told me she would half to talk to the manager when he came back after the week end , I told her this was not right,

I drove the car the fifty miles home and found the radiator leaking, i have the old radiator and the box the new radiator came in thats a aftermarket radiator from csfvendor part number 10402991, I can get this for $166.29 delivered to my door, they get it for lessand this radiator fits 2004 and2005 with out smog.

I called customers relations and was given a case number 1233643253 this case worker tryed to get the gen manager Doug Layton and owner Al Gossett to settle it , Mr Layton called me and said he would send a tow truck out to pick up my car and put the right radiator in the car for $200 plus

???? would you take your car to them

trumann, Arkansas

This report was posted on Ripoff Report on 03/12/2009 03:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gossett-mazda-hyundai/memphis-tennessee-38128/gossett-mazda-hyundai-independent-mitsubishi-dealer-screwed-up-my-car-2007-mit-memphis-433584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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