Gossett Motors Gossett Crooks ( the classic bait-and-switch dealership) Memphis Tennessee

The bait-and-switch Dealership

History of events:

On 4/29/14 I received an email from Gossett Motors indicating that they are selling 2013 Fiats' starting at $11,998. Upon receiving this email, I responded same day and requested that they send me the cars/colors available for $11,998.

On 4/30/14 I received an email from the dealership stating "that they would email me the info ASAP."

On 5/1/14 I received an email from a different salesperson stating "here is the one and only vehicle available for $11,998" (you can smell the bait-and-switch coming). I replied great, send me the contract listing all cost so I would know the dollar amount to bring to the dealership. A few hours later, I recieved an email from the salesperson with a total cost of $14,900. Not only wasn't the cost broken out i.e. $11,998 + 9% tax +tag, title and dealer fees, clearly this priced wasn't based on a sale price of $11,998.

I emailed the salesperson back indicating that the total had to be wrong, that there wasn't any way the total cost could add up to $14,900? A few hours later he emailed me back stating that they didn't have any vehicles available at $11,998 and that this vehicle is better equip than the the vehicle for $11,998. I told they salesperson I didn't care about the extra options, I wanted to buy the vehicle you sent me for $11,998.

After about ten rounds of emails with management, I finally gave up and moved on.

Gossett took a very simple cash sale and made it into a nightmare. Even with the car still sitting on the lot they would not sell it to me, they kept saying " come in and let's make sure you get the car with the options you want" The car I wanted was the car they advertised for $11,998, nothing more, nothing less.

Crooks, stay away!