Report: #1434449

Complaint Review: Green Dot - Pasadena California

  • Submitted:
  • Updated:
  • Reported By: Courtney — Minneapolis Minnesota United States
  • Green Dot
    3465 E. Foothill Blvd
    Pasadena, California
    United States

Green Dot Blocked my account Pasadena California

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I've had a prepaid card through them for over a month. Been using it weekly. I put all my money including my tax funds and my daughters social security.

On Friday 3/9/2018 they blocked my account with no warning or notifing me. 

I called their customer service line and a automated message claimed I already spoke to someone and to send a copy of my ID 

Then on 3/12/2018 I spoke to a customer service rep who told me I had to send both sides of ID and it would take 24-48 hours to verify

On 3/14/2018 a supervisor called me and told me that my account is still being processed and that it would be done within the day. I then spoke to someone later that day who said that there was no update on my case and to wait 24 hours

3/15/2018 I spoke to customer service who says that there is no process and that I had to wait another business day. I told her that I was only told to wait 24-48 hours and she claims that shes sending a override to the processing team and that I still need to wait another 24 hours.

This report was posted on Ripoff Report on 03/15/2018 08:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/green-dot/pasadena-california-91107/green-dot-blocked-my-account-pasadena-california-1434449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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