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Report: #1190713

Complaint Review: GRIP - Las Vegas Nevada

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  • Reported By: Disappointed and shocked. — East Brunswick New Jersey
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  • GRIP 9970 W. Cheyenne Ave. Las Vegas, Nevada USA

GRIP Tried to charge me more than it would cost to purchase a new phone - very arrogant and rude. Las Vegas Nevada

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In July of 2013 I purchased GRIP insurance for a Galaxy S 111, which is currently free with an upgrade.

The charge won't hold so I called Grip spoke with operator #91033 (Melinda), I was shocked.

The operator stated that I had to pay $100 even though the phone was defective. The operator was arrogant and compared the charge to an auto insurance claim and was well practiced in forms of deflecting questions and options. At one point she was telling me that it was a wonderful company to work for and that I should understang the company's point of view.

It was an absolute and complete Rip off - the representative I spoke was was clearly proud to have attempted to go thru with the rip-off - after almost 2 years of faithfull payments to GRIP their solution (Cheerily stated) was that they can cancel my policy at any time if I lioke - I have thrown out $7.99 a month for 18 monthhs and now thaty I want to use the policy they are proud to rip me off and offer to cancel my policy.Stay away.

I wish someone could hep, but I think i'm beat. - So to help others please be warned, don't throw your money away on GRIP.

This report was posted on Ripoff Report on 11/22/2014 07:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/grip/las-vegas-nevada-89129/grip-tried-to-charge-me-more-than-it-would-cost-to-purchase-a-new-phone-very-arrogant-a-1190713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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