GroomsShop.com, jdsmarketing.com, JDS Marketing Sent damaged product, will not refund and will only replace 3 out of 9. UNHAPPY Medina Minnesota

I misspelled Jack's last name and business name in the original report.

Jack Taravella

Taravella Tinting

call (((REDACTED)))
email jttint1@aol.com

http://jttint.com/

Mugs were not chipped, they were smudged and fingerprints were left behind in the silver paint coating.  JDS Marketing did replace those affected mugs with acceptable quality mugs.   As per the BBB complaint, commications ceased immediately after photo evicende was submitted to BBB and Citi. 

For a company like this to make false statements about thread color and questional photos (same photos attached to this report mind you) instead of addressing the issues and making any attempt to rectify them is absolutely abhorrent. 

The coolers were very obviously damaged before they were embroidered and should not have been sent out.  I am grateful to Citi and BBB for offering protection to consumers from the bullying of businesses like yours.  Best of luck to your future customers, and I mean that.

Owner and employees of JDS Marketing should decide on telling one story without inconsistencies.  Owner states that thread color is the issue when clearly the pictured frame damage appears on ALL of the coolers.  Not to mention the RUST that appears in these damaged areas, surely they have some convoluted explanation for that also.  Offering 30% off reordering damaged goods is not in good faith, it's robbery and no customer should tolerate it. 

JDS Marketing stopped responding to Better Business Bureau letters after photo evidence was provided to both BBB and the credit card company.  I wonder why.

bbb.org/minnesota/business-reviews/general-merchandise-retail/jds-marketing-and-sales-in-medina-mn-2001354/complaints

Customer received 4 chipped mugs. This was unverified but replacements were sent. Customer ordered cooler chairs and chose to personalized these with black thread. The cooler chair bodies are black. When customer received the merchandise he was dissatisfied with the black on black personalization. Customer demanded the order be redone with a different thread color. Our personalization techniques are permanent and cannot be redone. This is stated clearly on our website. However, as a gesture of good will, we offered to replace the coolers for 30% off. Customer declined offer.  On 9/5 customer called stating all 9 of the cooler chairs have damaged legs. Customer sent pictures. We received pictures and believe the damage to be suspicious.  Communication ended. We do not feel this customer has operated in good faith and we will not be offering any further refunds or discounts. Customer initiated a charge back with his bank. We have appealed with the bank.