Complaint Review: Ground Control Suspension Systems - Shingle Springs California
- Ground Control Suspension Systems 3885 Dividend Dr. Shingle Springs, California U.S.A.
- Phone: 530-677-8600
- Category: Auto Parts
Ground Control Suspension Systems RIPOFF! Deceptive Lifetime Warranty Claim Shingle Springs California
*General Comment: Then why is this stated on the website?!!
*Consumer Suggestion: Ground Control Doesn't Offer a Lifetime warranty
To my surprise and disappointment, I began having problems with GC's suspension kit within a year. The ride on my vehicle was terrible at best. I've been in similar vehicles with cut springs on stock struts and even with that setup which I would not recommend to anyone, had a much better ride than that of GC's adjustable spring kit. Of course it became progressively worse to a point I really can't even drive my car anymore. This of course is on a vehicle I average approximately 4-5K miles a year the past 5 years with very minor aftermarket changes. As far as my suspension system goes, other than this adjustable spring kit from GC everything else on that car is stock with your standard blue Tokico shocks which I have used for many years without any problems.
I decided to contact GC to find out about their No Nonsense, No Excuses, Lifetime Warranty claim which is posted all over their website, which they claim is on all their products, after going through 2 sets of Tokico struts and most recently having to replace both front axles. My first initial contact was with a rep named Jay, whom began defending their product and how it was probably installed incorrectly before I can even begin to explain the problems I was experiencing. Jay responded to my email within 24 hours and requested photos of the component which I was happy to send him. That was the last I ever heard from Jay, and after 2 months of frustrating emails to him without a single reply, I decided to email all the contacts listed on their website and finally received a response from Don Feen.
I thought for sure Don would be able to help me with all of this, but to my surprise never even mentioned or gave me a reason why this person Jay never bothered to follow up with my claim. Instead he started blasting me about how I'm using different email addresses and that he doesn't have any record of any correspondences with me, while all along my emails had all that information included below, as well as Jay's one and only response to me requesting photos. I couldn't believe this was even happening, Don blaming me for using different email addresses and explained the reason is because I wanted to make certain that Jay was in fact getting my emails. If Jay had the consideration to replay to my many requests on the status on my claim, it wouldn't have been necessary to use different email addresses. Anyhow, I then sent Don my invoice, the photos I sent Jay and this time even included a short video clip to convey more clearly the problems I was having. Since that time, which was well over 8 weeks ago never did I get a single response from Don.
So much for their lifetime warranty claim which is nothing less than fraud as most consumers would agree. The horrendous customer service, time and grief I went through to not even get an answer is completely ridiculous and I hope no one will ever have to face dealing with any company. At least tell me my claim was denied, but I believe I am entitled to a response whether or not it would be a favorable one. 2 reps with the same outcome of no outcome, to me equals a company that is deceptive in their advertising practices with terrible customer service and one that every consumer should steer clear from.
Los Angeles, California
This report was posted on Ripoff Report on 05/21/2007 12:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ground-control-suspension-systems/shingle-springs-california-95682/ground-control-suspension-systems-ripoff-deceptive-lifetime-warranty-claim-shingle-spring-249472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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