Complaint Review: Groupon
Groupon Groupon.com .com Made an honest mistake refuse to return any funds California, Oregon, Utah, Arizona, New Mexico, Texas, Oklahoma, Arkansas, Alabama, South Carolina, North Carolina, Vermont, Delaware, Maine, New Hampshire, New York, Pennsylvania, Ohio, Washington
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For a trip to Hawaii my wife ordered a dinner cruise and a glass bottom boat trip that same night she realized she had ordered them for the wrong Island she searched 4 things in Oahu but the big island Hawaii came up and that's where she ended up ordering even though it was an honest mistake Groupon said sorry no refunds. we realize that was almost $500 and it was a waste of money and Groupon would not even consider helping. they said maybe you can give the tickets to a friend. really is this what you think a friend is going to fly thousands of miles just to take a cruise.I researched it a little further and found that this is their mode of operation if someone can't go to or use a Groupon they refused to give any refund the merchants are held hostage because they only get the money from the Groupon if it is redeemed. if it is not redeemed the merchant gets nothing and Groupon gets all of the money this is one reason why they fight so hard not to give a refund.
When we talk to someone in customer service and they referred us to there administrator he just copied and pasted again and again all sales are final no refunds. we explained again and again this is wrong but he didn't care. Groupon has terrible customer service. I will never use Groupon again. We contacted her credit card company and ask them to cancel the Groupon charges. Later I contact the Groupon and told them that we explain to our credit card company the problem and that we would like the charges reversed we explained that we spend 10 to $15,000 a year on our credit card and they make 2% of this so that is about $300 sometimes we carry a balance and we are charged 15 or 16% and throughout the year they make probably another $300 off of us that's $600 and we've had this account for 10 years this is about $6,000. we plan on keeping it but if they can't deal with Groupon we probably won't keep it for another 10 years and they will lose this next $6,000 it's simple math. So for the $400 of charges from Groupon our credit card company would make about a dollars that's simple math$6,000 or $8 which would they prefer
This report was posted on Ripoff Report on 04/06/2018 05:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/groupon/california-oregon-utah-arizona-new-mexico-texas-oklahoma-arkansas-alabama-south-carolina-north-carolina-vermont-delaware-maine-new-hampshire-new-york-pennsylvania-ohio-washington/groupon-grouponcom-com-made-an-honest-mistake-refuse-to-return-any-funds-california-o-1437641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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