Groupon groupon.com, www.groupon.com Bait and Switch Internet

Groupon has a part of it's site that has a video claiming that they give great customer service.

http://www.groupon.com/groupon-promise

This is complete bull s**t!  I bought a groupon for a friend.  They were unable to use it.  They called Groupon who told them they could not get a refund.  I called Groupon and told them I wanted a refund and asked for a supervisor.  The supervisor told me he could not give me a refund because it was policy and in the fine print.  This is a complete bait and switch.  I will tell all my friends and anyone who will listen that these guys are crocks.  I have already filed with my credit card for a refund.  I will never use them again, they have horrible customer service and the people you deal with are completely rude.